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SalaryIf you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
SUMMARY:
The Virtual Teller is responsible for providing a wide variety of Credit Union services to members including transactions, disseminating information, problem resolution and applicable product/service suggestions. Virtual Tellers will perform their duties via telephone, e-channel and video stream. Virtual Tellers are required to follow all established procedures, policies and processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provide service regarding Savings accounts by:
- Informing members of general information concerning Savings accounts and credit union membership.
- Assisting with process to open new Savings accounts for members and starting payroll deductions if requested.
- Calculating dividends for members or explaining process and interpreting statements.
- Processing withdrawals or transfers at member’s request.
- Quoting and explaining savings activity to members.
- File maintaining Savings accounts as necessary.
- Initiating process to stop payment on savings checks at member’s request.
- Initiating and completing, if time allows, any research dealing with Savings accounts.
- Taking requests for savings statement copies and initiating charge for that service if applicable.
- Helping with any miscellaneous request by member.
- Provide service for Checking accounts by:
- Informing members of general information concerning Checking accounts.
- Assisting with the process to open new Checking accounts with Debit card, overdraft protection and payroll deductions if requested.
- Calculating dividends or explaining process when requested.
- Quoting and explaining Checking account activity to members and assisting with general problem-solving concerning checking activity.
- Transferring funds to and from Checking account at member’s request.
- File maintaining Checking accounts as necessary.
- Assisting members in ordering checks.
- Assisting members in ordering replacement Debit cards and in reporting Lost and Stolen Debit cards.
- Initiating process to order copies of checks.
- Initiating and, if time permits, completing any research requests by member.
- Helping with any miscellaneous request by member.
- Provide service regarding loans by:
- Having the ability, through general understanding, to provide member with limited information regarding the types of available loans including: annual percentage rate range, repayment terms, ancillary product options, and the loan process.
- Completing file maintenance as necessary.
- Provide service regarding Savings Certificates and IRA accounts by:
- Having the ability, through general understanding, to provide members with limited information regarding types of accounts, rates, process to open accounts and account activity.
- Provide service regarding VISA credit cards by:
- Processing transfer of VISA payment from member’s accounts.
- Educating members on self-help options for making payments to credit cards.
- Informing member of general information regarding VISA accounts.
- Provide support regarding Online Banking, Bill Pay, A2A and P2P by:
- Giving member general information on process and features.
- Aiding members in new Online Banking enrollment.
- Troubleshooting enrollment, connection and processing issues.
- Resetting Online Banking passwords and unlocking accounts.
- Escalating calls to the E-Services Team when necessary.
- Provide support regarding Debit Cards by:
- Verifying Debit Card transactions.
- Ordering replacement card and educating members on the PIN setting process.
- Cancelling lost and stolen cards and notating member profile as needed.
- Developing proficiency in the Client Central platform to:
- Troubleshooting card and transaction issues.
- Resetting PIN attempts.
- Adding travel, general denial and internet transaction exceptions.
- Resolving fraud cases in Case Tracker and making notes.
- Removing any restrictions on the card.
- Process check-by-phone loan payments using the SWBC/Auto Pilot platform.
- Provide general information on credit union promotions and community events.
EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:
- High School Diploma or Equivalent
- 2-3 years of applicable work experience
OTHER JOB QUALIFICATIONS:
- Excellent verbal and written communication skills.
- Strong basic math skills.
- Proficient use of PC and all technologies required for job function.
- Ability to take direction and follow through on assigned tasks.
- Excellent organizational skills.
- Ability to work in a virtual team environment.
- Ability to successfully navigate potentially stressful and adverse situations.
PHYSICAL REQUIREMENTS:
To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily.All employees must be able to communicate face to face or through technology with or without reasonable accommodation.Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table.Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs.Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the credit union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.
Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.
