Virtual Safety Companion- St. Elizabeth Youngstown Hospital

Thank you for considering a career at Mercy Health
This is a collective unit bargaining position**
Primary Function/General Purpose of Position
The Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff, Virtual Safety Coordinator, and the Operations Manager to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment.
Essential Job Functions

• Provides continuous observation of assigned patients through a one-way camera with two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance
• Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation
• Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment
• Seeks help as soon as possible when patient appears to pose a threat to self or others
• Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety
• Provides patients with explanations of service as needed, but does not counsel or provide opinions regarding medical conditions
• Demonstrates efficiency in following documented workflows
• Provides high level customer service to all patients, patient's family, visitors, bedside, provider, and associates
• Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care
• Uses professional communication, verbal and written
• Expected to participate in patient service and safety escalation discussions with Virtual Safety Coordinator and bedside nurse
• Promotes safety and protects the dignity of the observed patient
• Communicates effectively with patients using a microphone and headset
• Demonstrates efficiency in multi-tasking
• Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs and huddles
• Perform other duties, when there is a low volume of observable patients, under the direction of a nurse

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
BLS Basic Life Support (required, within 3 months of hire)
Education
None
Work Experience
Patient care experience (preferred)
Previous hospital environment experience (preferred)
Training
None
Language
None
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May be exposed to high noise levels and bright lights.
May have periods of constant interruptions.
Prolonged periods of working alone.
Other: May work from home. Requires private, dedicated space for equipment. Privacy screen for monitors will be required.
Physical Requirements
Physical Demands
Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) x
Lifting/ Carrying (50-100 lbs.) x
Push/ Pull (0-50 lbs.) x
Push/ Pull (50-100 lbs.) x
Stoop, Kneel x
Crawling x
Climbing x
Balance x
Bending x
Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting x
Walking x
Standing x
Additional Physical Requirements/Hazards
Physical Requirements
Manual dexterity (eye/hand coordination)
Perform shift work
Maneuver weight of patients
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity - far
Acuity - near
Hazards
Not applicable to this position
Skills
Communication
Alert at all times
Respond quickly to behavioral changes
Continuous monitoring - multiple patients
Function in stressful situations
Function in emergency situations
Record and communicate patient status and behaviors
Basic data analysis
HIPPA
Professional
Basic computer skills
Ability to learn new skills
Microsoft windows
Multitasking
Prioritizing
Attention to detail
Critical thinking
Active listening
Follow procedures
Communication with family members
Communication with team members
Teamwork
Behavior documentation
Customer service
Calm
Conflict resolution
Relationship building
Escalate unsafe behaviors quickly
EPIC
Patient safety
Safety escalation
Mercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status
Scheduled Weekly Hours:
32
Work Shift:
All (United States of America)
Department:
Other Ancillary Services - Youngstown Regional Office
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com