Virtual Parts Sales

Are you looking for an exciting career with a leading John Deere Dealership? 21st Century Equipment is looking for qualified candidates to fill our open positions.

We are looking for an experienced individual to join one of our Remote Parts Sales Specialist positions. A Remote Parts Sales Specialist should possess strong customer service skill and a desire to provide the best products and service to each person they encounter. Would you enjoy helping to support a customer base who helps to feed the world? Do you have a passion for agriculture? Do you have a desire to join a team of hardworking, enthusiastic, and dedicated individuals? We provide ongoing training and career advancements! Come join our team!

21st Century Equipment, LLC

JOB DESCRIPTION

JOB TITLE: Remote Parts Salesperson

REPORTS TO: CTAC Manager / VP Customer Support

WORKS CLOSELY WITH: Location Customer-Counter Sales / Department Managers

JOB SUMMARY: Performs a variety of remote customer service duties including call management, promotion, advertising, sales and support of aftermarket and complete goods products and services.

ESSENTIAL JOB FUNCTIONS (listed in order of importance):

• Communicate with customers to guarantee satisfaction, provide solutions, and receive feedback.

• Handle direct and rollover calls from departments across the company.
• Plays an integral part of the company after-hours solutions.

• Handle customer inquiries via phone calls, emails, and other apps.

• Timely processing of online orders while ensuring accuracy of orders.

• Document and update customer records based on interactions.
• Prepare and submit reports to track daily, weekly, and monthly metrics as assigned.

• Sell products / services and receive payment to meet customer needs over the phone.

• Monitor/use ExpertConnect to ensure customers receive a timely response across the company.
• Follow processes and procedures for handling all customer issues.
• Performs other tasks as directed by his/her supervisor.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• 1+ Years' experience in agriculture parts business.
• High School Diploma or equivalent experience.

SPECIAL SKILL REQUIREMENTS:

• Ability to communicate clearly and concisely.
• Able to work in a fast-paced, potentially stressful environment.

• Demonstrated basic understanding of the online selling processes.
• Excellent customer relationship and follow-up skills.
• Ability to learn and comprehend JDPARTS ADVISOR
• Ability to learn and understand Parts within the CDK business system.
• Ability to use standard desktop applications such as Microsoft Office and internet functions.
• Ability to effectively listen.
• Ability to interpret customer and service technician needs.

PHYSICAL REQUIREMENTS:

• Extended periods of sitting, must be able to lift 50lbs regularly, extensive hours on a computer.

BENEFITS:

• Competitive Pay
• Same day Pay (Tapcheck)
• Bonuses
• Profit Sharing
• Tuition Reimbursement (80% of actual Tuition, Room, Board, and Books) - Recently graduated Service Technician
• Tools (w/Snap-On Box) - Recently graduated Service Technician
• Uniforms (Free laundry service)
• Laptop/Phone/Company Vehicle (position depending)
• Medical or HSA insurance
• Dental Insurance
• Prescription Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays
• Paid Time Off
• 401K (with company match)
• Parental Leave
• Mental Health Counseling
• Promotional and Transfer Opportunities
• Ongoing Training

***THIS COMPANY RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT WILL." THE AFFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS. ***

**If a job offer is made for this position, it will be contingent upon passing a pre-employment drug test and determination of insurability for positions that require driving. If the drug test comes back positive or you are not insurable for a position that requires driving, the job offer will be rescinded.**

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