Virtual Health Assistant - Remote - 9Am To 9Pm

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we’re working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us to start Caring. Connecting. Growing together.

Location: Remote
Hours: 12-hour shifts (9:00 a.m. – 9:00 p.m. Eastern Standard Time) 3 days per week

The Virtual Health Assistant works in conjunction with clinicians who provide healthcare solutions and clinical excellence to patients through virtual medical services using real-time audio-visual engagement. They will be responsible for ensuring the well-being of patients and for providing a positive, supportive environment for patients and other staff.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

MedExpress Core Responsibilities:

• Contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly
• Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs
• Through genuine and positive communication, makes each customer feel informed, understood, and special
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

Major Responsibilities:

• Reviews charts and records for completeness
• Collects health data (e.g. chief complaint, allergies, medical history including current medications, social history, etc.) prior to visit. Documents patient data in line with current policies and procedures
• Documents height, weight, and vital signs in line with current policies and procedures
• Facilitates telehealth services by assessing video readiness, completing patient check-in, and notifying provider when patient is ready for visit
• Communicates effectively and compassionately with patients through audio visual and other technology
• Serves as a primary point of contact between patient and health care team to anticipate and appropriately address patient questions and concerns
• Facilitates the identification, recommendation and appropriate enrollment to health programs, patient transportation and other community-based assistance or support programs for selected patient population
• Assists in care delivery through the provision of scripted health education, instructions, and follow up care. Documents care delivery in line with current policies and procedures
• Transcribes clinical and other information to and from electronic health record and other required applications or systems
• Ensures ongoing coordinated management of patient care with appropriate resource allocations, referrals and notifications that are purposeful, supportive and interconnected with team members
• Notifies care coordination team of patient requests, need for referral and facilitates referrals
• Conducts patient outreach to facilitate patient understanding of virtual and other healthcare services
• Complete other duties as assigned

Working Conditions:

• Remote, non-center based
• Needs to have a private space that is compliant with the telecommuter policy requirements to be able to maintain HIPAA standards
• Must have access to high speed internet and phone lines
• Ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements and ability to lift 50 lbs

Working Relationships:

• Works autonomously but maintains close working relationships with medical director, physicians, other advanced practitioners, medical team members and other clinic/center staff as needed
• Maintains open lines of communication with the Optum Virtual team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or equivalent required, 2+ years of college
• 1+ years of experience in a healthcare setting required
• Customer service experience
• Experience with electronic health records
• Experience using audio/visual technology or video conferencing platforms
• Comply with OSHA and HIPAA requirements
• Knowledge of healthcare practices and medical vocabulary

Preferred Qualifications:

• Demonstrated ability to work efficiently and effectively in fast paced, innovative environment
• Proven excellent written and verbal communication skills
• Demonstrated ability to effectively manage multiple, competing priorities
• Demonstrated ability to work independently and as part of a high performing team

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.