Virtual Customer Care

Welcome to the website where you will complete your application process for the position of Virtual Customer Care Assistant at myVA360. You must have a Google account to access our Application form. Only applicants who follow these next 3 steps will be considered for this position:

1. Fill out our Google Form Job Application

2. Come back to this page and click "Apply Now" to attach your CV

3. Click "Submit" on both forms, and you are all set!

Virtual Customer Care Job description:

Are you an exceptional English speaker with a professional accent? Do you have experience in dealing with customers/clients telephonically? Are you super organized and detail-oriented? Do you have the self-discipline to manage and motivate yourself? If this sounds like you, then we would love for you to join our myVA360 team.

You will need:

• Available every week day (Mon-Fri) from 9 am to 5 pm (Pacific Time) 

• Completely fluent in English - written and spoken

• At least 3 years of corporate work experience

• Experience working remotely

• Ongoing access to high-speed internet

• A dependable computer with up-to-date software

• A quiet working environment which allows for professional telephone conversations

• Microsoft Office proficiency

• Familiarity with cloud or online tools such as Asana and GSuite

• Be tech-savvy and able to adapt to new software quickly

• Excellent communication skills - with the patience and tact to deal with clients

• Contactable references

• High school diploma or higher

Your duties may include:

• Answering and making calls

• Diary and calendar management, scheduling, and reminders

• Lead conversion

• Checking orders and delivery follow-ups

• Screening and interviewing candidates

• Email management

• Administration and file management

• Compiling reports

• Writing and communications

• Creating presentations

• Creating processes

The qualities we look for:

• Highly organized and methodical

• Exceptional attention to detail

• Self-motivated

• Quick to learn and adaptable

• Excellent time management skills

• Professional and discrete

• Proactive in your approach to your work

About Us:

We are a dynamic, remote, and international company. Our distinctive business model and unwavering support empowers our team members while fostering an exceptional company culture that resonates with our valued clients. We are committed to providing you with flexible  options that fit your lifestyle, and provide opportunities for you to learn and grow professionally.

With us you can: 

• Choose your own location 

• Be part of a happy and healthy company and culture

• Work with a variety of clients, colleagues, and industries

• Work in an international environment

• Access opportunities to upskill, learn and advance your career

• Have a fixed hourly rate, reflective of your skills and experience

We are enthusiastic about the prospect of connecting with you and exploring ways to initiate a collaborative working relationship!

Please note:

We will only consider applications and CVs submitted in English. 

Only shortlisted candidates will be contacted.