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SalaryThe world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Summary
As a Virtual Auto Damage Adjuster you will be responsible for writing and addressing supplements that were originally submitted via Collective – an online estimate writing platform. You will write damage estimates utilizing CCC One or Mitchell software.
Your expertise in negotiations and desk/pending management will be essential in this role as you audit and assess estimates, ensuring they align with Allstate guidelines and supporting information provided by the repair facility.
Key Responsibilities
The Customer Service Expert
- You will live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always
The Investigator
- You will confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage
The Effective Communicator
- You will use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress
The Negotiator
- You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations
The Problem Solver
- You will utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills
The Recorder
- You will protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim
Work Schedule
- Monday – Friday
- Schedule to be assigned based on staffing needs
- Shift may start as early as 8:00 AM CST and as late as 10:00 AM CST
- Shift may end as early as 4:30 PM CST and as late as 6:30 PM CST
Work Location
This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents. Candidates in an Central Standard Time (CST) zone are preferred.
When you work from home full time, you’ll need:
- a dedicated workspace in your residence that is private and free from distractions
- a minimum internet bandwidth of 50 MB down/5 MB up
- appropriate work surface and seating
What will Allstate provide?
- A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse)
- Connectivity reimbursement of $80 per month to offset some of the cost of internet
Notice of Licensing Requirement
- As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets
- All required licenses will need to be obtained within 60 days of hire
- You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
- This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)
Education and Experience
- High School Diploma/GED or higher
- Minimum 12 months of experience writing Auto Damage estimates, preferably for a collision repair facility and/or insurance carrier
- Proficiency using auto estimating programs such as CCC One and/or Mitchell
Functional Skills
- Proficient written and verbal communication skills to effectively interact with customers
- Strong attention to detail and ability to write precise and comprehensive estimates
- Comfortable with utilizing technology and various platforms for claims processing
- Excellent time management and organizational skills to manage multiple assignments effectively
Allstate Benefits
Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:
- Competitive salary based on experience and qualifications
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Allstate Foundation donation match and grant opportunities
To learn more about our benefits and programs visit AllstateGoodLife.com
Compensation offered for this role is $54,000.00-$73,200 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Hands. Greater Together. ℠
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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