VIP Representative Durant Resort Player Development

Job Purpose or Objective(s): The VIP Representative will coordinate and perform any services related to a VIP Guest, including booking and confirming hotel reservations, checking guests in and out of the hotel, escorting and familiarizing hotel guests with their suite(s) and guest room(s), assisting hotel guests with concierge requests and services, booking internal and external reservations, and handling guest requests with the utmost, and courtesy. Must demonstrate knowledge of casino/hotel facilities and services and provide accurate information. You will report to the VIP Supervisor, Shift Manager, and Player Development Director.

Primary Tasks:

• You will provide personalized services to guests, focusing on known rated players and players who can be developed into high-end players.
• Answer customer inquiries with respect and courtesy and directing calls to appropriate casino personnel and departments.
• Answer phones, greets guests to foster positive and lasting relationships.
• You will assist Casino Hosts, and Management with hotel guest reservations and registration, hotel check-out, Concierge services/requests, to support a memorable and positive guest experience.
• Promote the utmost integrity and highest caliber of guest service and respect to all guests and other team members.
• Enter guest information into the database.
• Issue comps to guests following Choctaw Casino policy.
• Inform guests of all current and upcoming special events, promotions, and casino activities.
• Resolve any problem or perceived inconvenience to ensure guest satisfaction.
• Perform other tasks may be assigned

Job Requirements:

• Must display and be and enjoy working with guests from all walks of life.
• 1+ years of prior experience with events, giveaways, etc. Past casino experience in a guest-relations position is also considered.

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

• Free gym membership
• Free access to employee health clinic
• Free lunch for casino & resort associates
• Earned wages access once per week for hourly Associates
• Pet insurance
• Paid vacation / sick time
• Medical / Dental / Vision
• 401(K) with company match
• College tuition reimbursement
• Short-term disability, long-term disability, and family leave
• Employee assistance program
• Employee prescription program
• CNO Paid Life Insurance
• Teladoc
• On Site Dental Clinics (Jet Dental)
• On Site Mammogram Services
• Free diabetes and hypertension monitoring benefit (Livongo)
• Accolade- Concierge Benefits Program
• Wellness Program that equals savings on health insurance cost (Virgin Pulse)
• Maternity Care Program
• (Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

• Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
• Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
• Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.

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