Vip Hotel Concierge

Summary

This position has responsibility to execute hotel food and beverage offerings- including filling and restocking food on the breakfast buffet, attending to guest needs, delivering food to guest rooms and keeping and hotel F&B areas and food areas stocked and cleaned.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

The essential functions include, but are not limited to the following:

• Follow all safety and sanitation rules, including lifting and carrying procedures
• Stock and fill breakfast buffet food line
• Greet guests and verify status as a hotel guest
• Engage in friendly conversation with guests
• Clear all china, glassware, and silverware from all tables
• Wipe down tables and chairs and sweep debris from the floor
• Keep dining area, breakfast buffet, and side stations organized, stocked, and cleaned
• Complete all opening, closing, and running duties
• Maintain next day inventories according to occupancy
• Orders, receives and stores necessary food and supplies maintaining inventory controls according to hotel occupancy
• General food preparation and serving
• Empties out trash cans, clean and wipe chairs, tables, beverage area, and the breakfast and condiment station.
• Sweep, vacuum or mop floors in the breakfast area and lobby.
• Maintain a safe facility and use safety first practices to remain accident-free.
• Other duties as assigned by your manager

Qualifications:

• Must possess outstanding interpersonal communication skills to effectively interface with guests and team members
• Possess ability to work in fast-paced situations
• Prior experience in hospitality and guest interaction is required.
• Neat, clean appearance and ability to wear proper uniform, including nametag, ID badge, and slip resistant shoes.
• Reports to work on time
• Ability to stand and walk for prolonged periods of time
• Ability to be a TEAM player
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally move and lift up to 25 pounds.
• Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.
• Ability to successfully fulfill the pre-employment process
• Ability to obtain and maintain all necessary licensing