AddressWhat will I be doing?
As a VIP Coordinator you would be responsible for executing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
The ideal candidate for this position will be an experienced, customer service focused problem solver, with a positive demeanor that works well both individually and within a team. The candidate must be able to multi-task in a fast-paced environment. Deliver prompt and professional solutions for customer inquiries via direct contact, phone, and email.
Job Duties:
- VIP Reservations
- Assist with all cancellation and refunds to processed
- Assist with tracking and following up on refund status as well as checks being sent out
- Calculate VIP cancelation percentage %
- Track cancelation due to lack of availability so that we can forecast for inventory for the following year
- Check and submit payroll for the VIP team
- Handle the distribution of updated member guides and contract to guests that misplaced or did not receive.
- Work with the loans department for VIP pay offs
- Compile cancellation data into a report so that we can see trends, growths, or declines
- Assist with running daily, monthly, and yearly reports
- Track tours that need to be turned over from the site
- Creating monthly, quarterly, and yearly events for the VIP reservations team to boost morale and comradely
- Track spiffs
- Assist with managing the month VIP agent schedule, attendance, and write ups
- Track Headsets/computer hardware for new hires in VIP
- Individual Agent Tour Tracking
- Ability to identify which tour belong to the agent that booked it
- Using Chorus and VOICE to track the agent greeter role to make sure the agent is getting credit
- Running regular SMT report to track agent booking by Greeter role
- Finding any mistakes and correcting error to the greeter roles
- Submitting any tickets to IT department to correct any issues to the Greeter Role
- Keeping track of getting new hires access to a greeter role
- Distributing SOPs out to the team to go over specific rules around the ownership of a booking/lead
- Record customer inquiries by documenting the issue and response in customers’ accounts. Report all resolutions for internal record keeping
