Address
Form of workJob Description
Job Description:
SUMMARY
Process incoming violation (citation) notices for payment, mail violation materials, and respond to customer inquiries
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
EDUCATION and/or EXPERIENCE
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
SUMMARY
Process incoming violation (citation) notices for payment, mail violation materials, and respond to customer inquiries
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Process incoming violation notices and make payments according to lessee/violation authority requirements, bill clients, and assemble paperwork to forward violations to drivers.
- Investigate and respond to driver/client inquires regarding the Violations product, process, payment application, and registration issues stemming from a violation.
- Research jurisdictional changes that could impact the Violations product and process.
- Assist with processing violations for Toll Management clients and respond to Toll Management inquiries.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Intermediate data entry skills and experience with Microsoft Excel, Access, and Outlook
- Ability to work in a fast paced, high volume environment
- Strong customer service skills
- Ability to research and resolve problems
EDUCATION and/or EXPERIENCE
- One year office or customer service experience
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Writing
- Typing on a computer
- Using telephone
- Reading very small print
- Manipulating stacks of paper
- Reaching and Bending
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
