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SalaryPark Community Credit Union is an Equal Opportunity Employer
This position has a hybrid work arrangement with the understanding that onsite work may be scheduled.
Role:
While delivering service through the Interactive Teller systems, you are responsible for:
Role:
While delivering service through the Interactive Teller systems, you are responsible for:
- Completing the member's financial transactions in a professional and efficient manner
- Effectively listening and answering member's questions
- Assisting the Credit Union in the achievement of its goal to always make a positive difference in each member's financial life
- Providing the highest quality of service to internal/external members
- Identifying members' financial needs and recommending products and services that would meet those needs
Major Duties and Responsibilities:
While meeting the service standards for the Credit Union, you will:
While meeting the service standards for the Credit Union, you will:
- Receive and process member financial transactions, including deposits, withdrawals and loan payments; transfer amounts from member accounts as directed
- Post transactions to member accounts and maintain member records
- Utilize the Interactive Teller Machines (ITM)
- Welcome members and provide routine information concerning accounts and services
- Direct members to branch staff for specific transactions or services unable to be performed by the ITM
- Focus on communicating clear instructions to ensure ease of use, accuracy and efficiency with all transactions
- Remain abreast of the ITM technology and delivery methods as they develop and/or change
- Achieve individual goals and assist in reaching established department goals
- Engage in conversations with members on Park’s products and services, when applicable
- Keep manager informed of issues that may arise with the ITM when serving members
- Perform other duties as assigned
Expectations:
1. To deliver high quality member service.
2. To provide friendly, professional and accurate service and support to all members and coworkers and achieve high ratings for Service Excellence.
3. To engage in conversations with members on the credit union products/services focused on meeting the member's financial needs.
4. Provide clear communication through the Interactive Teller Machines for ease of use for members.
5. To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
6. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
7. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
Knowledge and Skills:
1. To deliver high quality member service.
2. To provide friendly, professional and accurate service and support to all members and coworkers and achieve high ratings for Service Excellence.
3. To engage in conversations with members on the credit union products/services focused on meeting the member's financial needs.
4. Provide clear communication through the Interactive Teller Machines for ease of use for members.
5. To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
6. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
7. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
Knowledge and Skills:
- Experience: One year to three years of similar or related experience.
- Education: A high school education or GED.
- Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job.
- Work involves much personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
- Other Skills: Must have excellent verbal communication skills.
Physical Requirements:
WORK ENVIRONMENT The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this position. Reasonable
accommodations may be made to enable qualified individuals with disabilities to perform
the essential functions. While performing the essential duties of this position, the employee is regularly exposed to
a general office environment and interaction with customers.
PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully
perform the essential functions of this position, but do not necessarily constitute an
exhaustive list of all essential functions. To the extent required by any applicable law,
reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit,
stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones,
and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this position. Reasonable
accommodations may be made to enable qualified individuals with disabilities to perform
the essential functions. While performing the essential duties of this position, the employee is regularly exposed to
a general office environment and interaction with customers.
PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully
perform the essential functions of this position, but do not necessarily constitute an
exhaustive list of all essential functions. To the extent required by any applicable law,
reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit,
stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones,
and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.
