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SalaryWorking at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.
Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?
Job Summary:
We have an exciting new opportunity at Real Chemistry and are looking for a Vice President, Customer Success/Client Engagement. This role is part of a new and senior level, centralized team being developed to formulate, propose, and present our comprehensive Transformative Healthcare Markets solutions to new and existing Real Chemistry clients. In this role, you will be the steward of client relationship success and connection to our solutions and building the ongoing Customer Success model that will be scalable within our organization.
This is a terrific opportunity to partner to build a Customer Success model that can serve as a future model for the Transformative Healthcare Market teams and our clients in the Pharmaceutical, Bio-Tech, and Life Sciences arenas!
This role can be fully remote in the US with ability to travel across geographical regions, to clients, new business meetings and internal planning/leadership meetings.
What you'll do:
- Create, maintain, and grow relationships with Transformative Healthcare Market clients.
- Design Customer Success metrics and feedback mechanisms/channels to align with ongoing Transformative Healthcare Market priorities, capabilities and offerings.
- Manage client relationships, managing expectations of internal teams and translating needs, timings, and deliverables to multi-disciplined teams.
- Translate clients’ and market needs into inputs for reporting roadmap(s) and priorities.
- Monitor, analyze, track, and report on one-time purchases by new clients and expanded portfolio opportunities from existing clients to further build Customer Success plans and cross-section client targets.
- Collaborate with internal stakeholders, including marketing, marketing operations and campaign development to drive cross-sector campaign targets.
- Create and implement Customer Success playbook for Transformative Healthcare Markets.
- Develop and maintain comprehensive understanding of Real Chemistry capabilities, working with Account Leads, internal Stakeholders and Collaborative Growth Counsel (cross-functional with RC Leadership).
- Contribute significantly to build and grow Real Chemistry business with existing as well as new clients.
Position is a perfect fit for you if:
- Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
- You are reliable, consistent and have a knack for problem solving – working with a good amount of moving context.
- You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
- You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
- You are highly organized self-starter, able to work independently and under tight deadlines.
What you should have:
- 10+ years’ experience of proven Customer Success/Sales/Sales Management roles; experience in Pharma/healthcare industry essential.
- Direct, hands-on experience working with existing clients to increase portfolio of business as well as working with new/prospective clients.
- Highly focused, strong custom service mindset, with ability to manage client expectations.
- Strong communication and presentation skills.
- Ability to work cross-functionally with internal Stakeholders and Account Leads, New Business Team, and Sales Operations Team.
- Expertise and experience in developing senior-level, trust and performance-based relationships by identifying and proposing solutions that best meet our client’s needs.
- Creative and problem-solver that inspires employees and clients with strong passion to develop business solutions value for our clients.
- Ability (and desire) to work in a fast paced, ever-changing, environment!
Pay Range: $175,000 to $230,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile
here
.Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include an annual wellness reimbursement, student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at:
https://www.realchemistry.com/
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
