Vice President, Clinical Operations

Title: Vice President, Clinical Operations
Reports to: Chief Operating Officer

Organization Summary:
Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities and to strengthen our health center partners.

Job Summary:
The Vice President of Clinical Operations is responsible for overseeing all Clinical and Behavioral Health programs and operations, ensuring the programs are appropriately staffed and managed with our FQHCs, Affiliated Provider Practices (APPs) and other partners. The VP of Clinical Operations ensures that our Clinical and Behavioral Health programs and operations comply with all contract requirements and achieve targeted program outcomes to further the organization’s goals of reducing Total Cost of Care (TCOC) and improving quality.
Reporting to the Chief Operating Officer (COO), the Vice President of Clinical Operations will also have a dotted line to the Chief Medical Officer (CMO) and provide input into the strategic direction for both national and state-wide clinical programs that align with our mission, values, and strategy. In partnership with the COO and CMO, the VP of Clinical Operations is responsible for overseeing the initiation, planning and implementation of key clinical initiatives included within the organization’s model of practice.

Responsibilities:

• Provide Senior leadership and direction, planning and strategy for Clinical Operations, including all Medical and Behavioral Health programs, and collaborate with the COO and CMO and other internal stakeholders to define and prioritize clinical objectives
• Ensure effective working relationships with FQHC and APP partners, form strong connections with clinical and operational leaders of FQHCs and APPs and optimize processes to work with our partners to achieve mutual TCOC and quality goals
• Provide strong leadership, mentorship, and guidance to Clinical Operations teams, fostering a culture of collaboration, inclusive work environment, healthy interactions, and continuous improvement
• Work in collaboration with Senior leadership by participating in the development and implementation of the mission, vision and values of the organization and assisting with stewarding the organization’s strategic plan
• Responsible for the development of the plan for Clinical Operations and, in partnership with the CFO and COO, coordinates corresponding budgets reflecting the membership, revenues, expenses, staffing and capital needs of the organization
• Monitor and achieve leading (Key Performance Indicators (KPIs)) and lagging (utilization/cost) goals for the programs and ensure programs are delivered in a manner that achieves targeted ROI
• Work cross functionally to optimize and maximize the strategic design and use of Population Health software to manage clinical programs and drive program outcomes and ensure the technology is meeting clinical program contractual requirements
• Leverage data and analytics to drive clinical program operational efficiencies, innovation utilizing technology, and improve clinical program outcomes
• Develop new clinical programs based on regularly reviewing program outcomes, relevant best practices, and evidence-based programs locally and nationally and make recommendations for modifications of the organization’s clinical programs
• Stay current and share with others in the organization relevant and effective evidence-based practices for care management and care coordination and proactively lead the improvement of programs as necessary based on new learnings in the field/literature
• In partnership with Practice Transformation, ensure an effective strategy to strengthen behavioral health integration within primary care in all FQHCs and APPs
• Maintain a highly integrated relationship with the organization’s regulatory and compliance functions to ensure that operations are optimized to maximize regulatory compliance and decrease any risks of compliance concerns
• Participate in national strategy and out-of-state partnership development and implementation, and consulting arrangements, as necessary
• Presents, facilitates, and leads assigned process improvement events using methods of culture-appropriate team building, team energizing, data gathering and analysis, problem solving, and project management
• Establish collaborative and effective operational relationships with all key clinical stakeholders, including health centers and MassHealth, MBHP and subsidiary companies
• Together with colleagues on the Executive Team and other senior leaders, fosters a culture (through example as well as influence) of constructive and solution-oriented collaboration to define plans of operation as this fast-moving organization continues to take on new business and changes in scope and priorities
• Promote professional development and training opportunities for staff supporting their growth and enhancing their capabilities
• Participate in staff, management, and provider meetings, as necessary
• As a member of the Leadership Team, serve as an organizational champion for the company’s work on Diversity, Equity and Racial Justice
• Other duties and projects as assigned

Required Skills:

• Experience in leadership and development of clinical program
• Deep demonstrated experience in producing TCOC reductions through clinical program
• Thorough knowledge of clinical programs and best practices for complex government-funded population
• A strong commitment to the organization’s mission
• Possesses the ability to communicate dexterously across a diverse range of stakeholders, from Executive management (CEOs, CMOs, CFOs, COOs), to health center leaders and clinicians responsible for driving the success of strategic programs on the ground
• Must possess strong analytical skills, be flexible and a team player, have a customer-service mentality, and communicate clearly and succinctly in writing and verbally
• Self-starter; exercises high degree of initiative, judgement, discretion and decision making to achieve objectives
• Works well with others, understanding different perspectives and finding collaborative ways to the get the job done
• Comfortable multi-tasking and juggling multiple priorities
• Performs with great integrity and produces accurate work with close attention to detail, especially in the completion of final deliverables to internal and external stakeholders
• Must be able to remain in a stationary position 50-75% of the time

Desired Other Skills:

• Strong interpersonal skills and negotiating skills
• Ability to work collaboratively, across the organization, and as part of a team
• Willingness to “roll up sleeves” in a continuous learning and fast-paced environment
• Excellent project management skills and attention to detail
• Familiarity with the MassHealth ACO program
• Familiarity with Federally Qualified Health Centers
• Experience with anti-racism activities, and/or lived experience with racism is highly preferred

Qualifications:

• Masters, or Doctoral level clinical degree in behavioral health, social work or nursing degree, or an advanced practice nurse or physician assistant

C3 is an Equal Opportunity Employer

Community Care Cooperative is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. C3 is an open and welcoming community that celebrates diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Women, Blacks, Indigenous, Other People of Color, LGBTQIA2S+ individuals, and members of other diverse groups are strongly encouraged to apply.