Veterinary Hospital Manager - Snohomish, Wa

Are you looking to lead a quality team of veterinary professionals in a busy, successful 5-doctor practice? We are looking for an experienced Hospital Manager to join our team at Snohomish Station Animal Hospital. Snohomish Station Animal Hospital has been in practice for 10 years and is located in the busy shopping district of Snohomish. Our hospital was recently accredited by AAHA demonstrating to our loyal clients that our doctors and staff provide the highest quality veterinary care and customer service.

Position Summary:
The successful candidate will share our commitment to provide exceptional client service and excellent veterinary care to our loyal clients and their pets. The Hospital Manager’s role, in collaboration with the Regional Manager, is to maximize the productivity, profitability, and growth of the practice while supporting an environment that fosters leadership and development of the entire team. Role duties and responsibilities include but are not limited to:

• Responsible for the overall day-to-day operation of the hospital, including operational efficiency and enforcement of policies and procedures
• Manage and improve hospital financial performance (must have ability to understand financial statements and reports, including budgets, P&L, and labor analysis)
• Manage, guide, and mentor team members (Technicians, Receptions, Animal Care Providers and Assistants)
• Serve as liaison between doctor and staff regarding work assignments, clinical priorities, and

performance issues of clinic staff members

• Lead performance evaluations for staff; provide honest feedback on performance with guidance and timelines for areas of improvement
• Build a culture of respect, accountability, and trust
• Report clinic incidents, potential risks, or other relevant information to the Regional Manager to ensure hospital activities are aligned with expected business practices
• Monitor and order office supplies, equipment, pharmaceutical and medical supplies
• Arrange office maintenance
• Act as a liaison with landlord
• Maintain professional, uncluttered, and clean hospital appearance
• Address client concerns with compassion and superior customer service
• Monitor safety programs and procedures
• Administrative duties such as scheduling staff meetings, employee reviews, and performance evaluations

• Prepare staff schedule
• Be a liaison with the Operational Teams
• Follow up on employee concerns and escalate to HR/Management as necessary
• Manage hiring/onboarding and termination process for all employees
• Organize staff meetings and staff communication
• Managing Accounts Receivable
• Process bank deposits
• Monitor and approve timecards and overtime
• Track licensing certifications and CE funding for staff
• Maintain monthly inventory counts for accuracy

• Update social media accounts on a regular basis
• Direct and engage in marketing activities such as promotions and events
• Strategic revenue planning and creation of appropriate Action Plans to coordinate efforts

amongst the team

Knowledge, skills, and abilities:

• Excellent interpersonal, listening, written, and verbal communication skills
• Strong time management skills
• Possess a good attitude and contribute to a positive work environment
• Ability to plan, organize, and prioritize tasks
• Good attention to detail and accuracy
• Must be a team player and have a customer service orientation
• Maintain a constructive and respectful relationship with co-workers and customers

 

Job Requirements:

• Schedule: Working hours will be scheduled within hospital operating hours, including evenings and occasional weekends
• Education/Training: High School diploma or GED equivalent and training in accounting and/or bookkeeping procedures is required. Prefer CVPM but not required
• Experience: Minimum 2 years management experience working in an office setting (Veterinary setting is a plus)
• Technical ability: Possess competency and good working knowledge of Microsoft Office

products. Perform routine automated functions with speed and accuracy. Attention to detail
and ability to multi-task is an asset.

• Experience with Avimark is preferred

 

Physical Conditions:
The employee must be able to perform the job under the following conditions:

• Siting, walking, standing, bending, reaching, and climbing stairs
• Sits for long periods of time at a computer
• Able to lift 20-25 pounds
• Manual dexterity skills – ability to use fine motor skills on a routine basis.

Benefits:
The salary for this role, based on experience, will be between $28.00 - $32.00 per hour plus a performance bonus. We also offer medical benefits (including health, dental and vision), 401(k), employee assistance program (EAP), vacation, and so much more. Our practice has a positive, wellbeing-focused culture that we’d love to tell you about. Get the conversation started by applying today!