Veterinary Front Desk Receptionist

Join our vibrant Front Desk team at Mass Vet Referral Hospital, working wit Emergency and Specialty clients and their pets. Play a crucial role in assisting pet owners, managing payments, insurance, and booking appointments, all while creating a calming and supportive environment. Be at the heart of a fast-paced, compassionate world where every day, you make a real difference in the lives of pets and their families
Shift: Currently hiring for multiple full time shifts, including Full Time 30-hours and Full Time 40-hours

Compensation: Compensation is based on experience and education: The range is $17 - $21 per hour

Responsibilities:

• Prepares to receive appointments by reviewing the medical record, retrieving client records, and preparing required forms in advance of clients’ arrival
• Completes and reviews required forms and obtains all necessary information in accordance with Ethos and legal requirements
• Enters all client and patient information into the hospital information system efficiently and accurately while comparing the charges to the estimate and treatment sheet for discrepancies
• Admits and discharges pets from appointments and services and schedules follow-up appointments as needed
• Collects and accurately processes payments from clients
• Explains alternative payment options for clients such as lines of credit and billing plans
• Manages pet insurance claims from initiation to completion
• Cleans and straightens the public areas of the hospital including the Front Desk, reception area, indoor and outdoor waiting areas, guest restrooms, and bereavement rooms

Education, License, and Job Requirements:

• Highschool diploma or equivalent experience required

Skills and Experience:

• Some customer service experience preferred
• Skilled in remaining calm and working effectively in busy situations
• Strong active listening and customer service skills
• Confident using various software and technology

What We Offer:

• 3- weeks PTO
• Access to free online career and personal coaching
• Full health benefits with Blue Cross Blue Shield, with an optional 100% employer-paid plan
• Dental Insurance
• Vision Insurance

• Generous discounts on pet services
• Disability and life insurance
• Flex-spending account
• 401(k)
• Employee Assistance Program

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any

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