Veterinary Care Concierge - Urgent Care

Veterinary Care Concierge

We are looking for Veterinary Care Concierges to join our brand-new, VCA Urgent Care Animal Hospital in Indianapolis, IN. The hospital is OPENING on May 8th, 2024.

At VCA Animal Hospitals Urgent Care-College Park, the Care Conciergeplays a vital role in accomplishing our vision!

Are you customer focused and enjoy providing top-notch client service and great communication? If so, we want to hear from you! We’re taking care of the future of veterinary medicine with an innovative approach to Urgent Care.

The Care Concierge is the primary point of contact for a client during an Urgent Care visit, helping to set expectations and ensure goals are met prior to check out. This client service-based role serves as the liaison between a client and the medical team.

The Care Concierge sets the pace of our in-hospital experience. Successful Concierge’s quickly establish credibility and trust with clients, can manage multiple processes of the client journey, and bring pace and enthusiasm.

The clients are appreciative there is a way for their pet to get the Urgent Care they need every day. Pet owners can join the virtual waiting room via the website and wait at home until they are notified via text to head into the hospital. This minimizes the wait time at the hospital and decreases the stress for the pet. The beautiful, well-designed lobby is where “coffee house meets spa” and provides unique spaces for pets and their owners. There are no ringing phones, slippery floors, loud noises, or crowded waiting rooms. Once checked-in, all communication (from exam through checkout) is done in a private exam room with an individual Care Concierge to support the client and medical team.

What You’ll Do

• Greet clients and bring them into the exam room
• Assist veterinarians by entering electronic medical records in real-time during the patient exam
• Create, present, and explain treatment plans per the veterinarian’s direction
• Keep the owner current with progress checks as a pet is receiving care
• Coordinate with treatment teams to deliver a great treatment experience for the patient
• Help provide exceptional patient care
• Review discharge instructions, including medications, with clients
• Checkout and collect payment in the exam room
• Follow up with clients to check on patients and communicate any outstanding test results
• Demonstrate excellent client and customer care

Qualifications

• Minimum 2 years’ experience in hospitality, customer service, patient care, or related industry
• Minimum 1 year in a veterinary or animal care industry preferred
• Excellent written and verbal communication skills
• Capable of listening to client objectives and advocate on their behalf
• Action oriented, independent, self-starter, but also a strong team player
• Comfortable working in a fast-paced healthcare environment
• Strong computer and technology skills, ability to type 60wpm
• Capable of learning medical terminology with support and direction
• Comfortable around animals with a basic animal handling skillset and an aptitude to develop animal restraint techniques

Schedule: 4/10’s. Full and Part-time positions available. The hospital is open 7 days a week, 10 am- 8 pm. One weekend day per week and some holiday coverage are required.

Compensation: The pay range for this position is $15 - 21 / hour. Compensation is negotiable based on education, experience, and other relevant credentials.

Location: 9235 Michigan Road, Suite B, Indianapolis, IN 46268

Benefits: Below are some of the many benefits of joining the VCA team for full-time associates (part-time benefits may vary)!

• Paid vacation, sick time, and holiday pay
• Free mental health sessions (Lyra) and wellness subscriptions (Head Space)
• Referral bonuses
• Medical, dental & vision insurance for you and your family
• Health saving account, and Flexible spending account
• Generous pet care discounts plus discounts on Mars, Royal Canin, and more
• Life, short, and long-term disability insurance (company paid)
• Paid parental leave for new parents
• 401(k) (company match)
• Opportunities for growth and leadership roles at VCA and Mars Veterinary Health
• Dedicated onboarding and development support
• Associate-led equity, inclusion, and diversity groups
• Free Continuing Education through our online WoofU

Please reach out to Rose Filer, Talent Acquisition, Sourcer at Rose.Filer@vca.com with any questions.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays

Application Question(s):

• Are you able and willing to work at least one weekend day per week?

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Indianapolis, IN 46268 (Required)

Ability to Relocate:

• Indianapolis, IN 46268: Relocate before starting work (Required)

Work Location: In person