Location: 1203 Cleveland Ave. East Point, GA 30344
VCA College Park Animal Hospital is hiring for Care Concierge!
About the Role
At VCA College Park, we strive to deliver a seamless digital and in-hospital experience by utilizing our client-facing mobile app, digital communication tools and proprietary practice management software to raise the bar for pet care.
The Care Concierge will use these tools and their interpersonal skills to provide an unmatched experience for our clients from pre-visit prep to hospital visits to post visit follow up.
This role will also assist veterinarians by capturing medical notes during the patient examination and create treatment plans to review with clients. This is an important role in our hospital that requires excellent client service skills, strong multitasking skills, superior listening skills, capability to learn medical terminology, and the ability to quickly capture accurate medical records in a fast-paced healthcare environment.
Duties will include:
- Reach out to clients prior to their visit to set expectations and collect required information
- Greet clients at their appointment time and bring them into the exam room
- Assist veterinarians by entering electronic medical records in real-time during the patient exam
- Create, present, and explain treatment plans per the veterinarian’s recommendations
- Coordinate treatments with the veterinary technician team
- Book follow up appointments and activate prescription delivery for clients
- Review discharge instructions including medications with clients
- Checkout and collect payment in the exam room
- Follow up with clients to check on patients and communicate any test results
Qualifications
- Friendly, outgoing, and persuasive personality
- Minimum 2 years experience in hospitality, healthcare, or related industry
- Amazing client service skills
- Excellent written and verbal communication skills
- Capable of listening to client concerns with desire to help solve their issues
- Action oriented, independent, self-starter, but also a strong team player
- Comfortable working in a fast-paced healthcare environment
- Strong computer and technology skills
- Exceptional listening and transcription skills
- Capable of learning medical terminology
- Ability to type 60wpm
- Comfortable around animals
- Willingness to assist with animal restraint, if needed
About Us
Our 2.5-doctor practice is AAHA-accredited and working toward Fear Free certification. We offer primary care, surgery, dentistry, digital and dental x-ray, ultrasound, and more, open Monday through Friday 8am - 6pm.
Our small, tight-knit team ensures great communication and opportunity to learn and grow in a fun and caring environment!
We are a member of VCA IdeaPark, a group of hospitals working to rethink the future of veterinary medicine. If you are curious about different ways to solve existing problems in veterinary medicine and enjoy being on the leading edge, we are the team for you! You will be joining a network of like-minded associates, supported by an all-star team and have access to our latest digital tools.
Check out our website here: https://vcahospitals.com/college-park
Why VCA
VCA Animal Hospitals is a community of over 800 hospitals across the US, including primary care, emergency, and specialty medicine. We offer world class medicine with hometown care. Together we are taking care of the future of veterinary medicine.
This means taking care of our people. We are passionate about supporting our teams and are committed to your personal career development. At VCA, you will enjoy an inclusive work environment where you can focus on your career, your happiness, and the patients you serve.
Benefits we offer include:
- Access to the people and resources of a large veterinary community
- Opportunities for growth and advancement
- Medical, dental & vision insurance
- Employer-paid short term disability insurance and life insurance
- Paid parental leave
- Paid vacation and sick time
- 401(k) with matching
- Tuition support and sponsorships for veterinary technology degree and more
- Free wellness and self-care resources
- Generous hospital discounts and product discounts
- Opportunities to give back through strong Shelter partnerships and VCA Charities
Interested? Apply! We look forward to hearing from you.