Veterans Services Officer

Job Title: Veteran's Services Officer

FLSA Status: Non-Exempt

Reports to: Director of Outpatient Services

Department: Outpatient Services

Preparation Date: 10/14/2022

CENTER'S MISSION AND VISION:

The mission of Prestera Center is a united effort dedicated to helping people achieve their full potential and to be the preferred choice for behavioral health services.

JOB SUMMARY

The Veteran's Services Officer (VSO) administers veterans' services and provide on-going support for Veteran's in SUD treatment and recovery. The VSO will assist veterans in gaining benefits from the Veteran's Administration (VA).

DUTIES AND RESPONSIBILITIES

• Establishes relationships with active military and veteran groups to collaborate on programs.
• Plans, organizes and implements community outreach strategies to increase awareness of the program throughout West Virginia.
• Travels throughout West Virginia to generate awareness of programs with the VA, community groups and other providers to establish referral relationships and explore opportunities for collaboration
• Promotes ongoing recovery from substance use disorders and/or co-occurring disorders through following the written recovery plan and provide resources that support the individual recovery goals
• Acts as a resource broker for assisting the individual in overcoming personal and environmental barriers for a planned transition from the recovery residence into the community.
• Provides advocacy and assistance to the individual in acquiring eligible benefits from the Veterans Administration (VA), and other sources including but not limited to applying for federal and state benefits, housing, educational and employment assistance, and providing information on resources related to compensation and pensions.
• Provides peer support relevant to military culture in individual and group settings.
• Gathers individual and aggregate data utilizing the Recovery Capital Scale tool with everyone receiving services upon entry into the program, and quarterly thereafter.
• Collaborates with Veteran Peer Recovery Support Specialist to assist individuals seeking treatment and support to provide on-going seamless care coordination and recovery support.
• Investigates the eligibility of veterans and dependents for various benefits.
• Acts as an advocate for veterans and other eligible persons in obtaining benefits to which they are entitled.
• Orders supplies as needed.
• Demonstrates excellent customer service skills with internal and external customers.
• Attends all departmental and center meetings/trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

QUALIFICATIONS AND REQUIREMENTS

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

• Knowledge of the various services available to veterans and of federal, state and
  county laws and/or regulations governing their administration.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Possesses strong written and verbal communication skills in conjunction with strong time management and organizational skills with the ability to complete multiple tasks and high volume of work with deadlines.
• Must be able to lift 25 lbs.
• Valid Driver's license required.
• Must complete CPR and CPI courses per agency policy.

EDUCATION AND TRAINING REQUIREMENTS:

• High School Diploma/GED required. College Degree Preferred.

DISCLAIMER

This job position performs other assignments and other duties and may change as deemed necessary by Prestera Center. I have read this job description and fully understand the requirement set forth therein. I hereby accept the position and agree to perform the identified essential functions in accordance with established policies and procedures.

It is the policy of Prestera Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.