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SalaryJob Information
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, WORKFORCE SERVICES DIVISION, SHELBY COUNTY
Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to one year of full-time professional experience that primarily involved providing or coordinating veteran staffing or outreach services.
Substitution of Experience for Education: Any qualifying professional experience, or military experience as a commissioned officer or as a noncommissioned officer with the rank of E-5 or higher, may substitute for the required education on a year for year basis to a maximum of four years.
OR
One year of full-time experience as a Veterans' Employment Rep or Veterans' Outreach Spec as defined by the VETS Program.
Necessary Special Qualifications: Applicants for this class must:
- Possession of a valid vehicle operator's license may be required for some positions. In compliance with United States Code Annotated, Title 38, Chapter 41, Section 4103A, the State of Tennessee must fill positions in this class with eligible veterans and must give preference to eligible veterans with disabilities.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Summary
Summary: Under general supervision, is responsible for professional Employment Security work of average difficulty; provides outreach and employment services to veterans of active military service with Significant Barriers to Employment; and performs related work as required.
Distinguishing Features: This is the highest working level class in the Veterans' Outreach Spec sub-series. An employee in this class conducts personal interviews with veterans visiting a local Employment Security office to determine veterans' job readiness, work qualifications, and suitability for particular training programs or jobs. A Veterans' Outreach Spec 2, also conducts VETERANS' OUTREACH services to locate and assist veterans with Significant Barriers to Employment. This class is flexibly staffed with Veterans' Outreach Spec 1, and differs in that incumbents of the latter perform duties at the entry level under immediate supervision.
Responsibilities
Developing Objectives and Strategies:
- Develops appropriate strategies for contacting employers and placing veterans.
Judging the Qualities of Things, Services, or People:
- Assesses veterans' job readiness status to include barriers to employment.
Scheduling Work and Activities:
- Coordinates employers outreach and public relation activities in the absence of a Veterans Employment Representative.
- Coordinates public relations activities to encourage employers and veterans to use the services provided by the local Career Center in the absence of a Veterans Employment Representative.
- Establishes a network with community-based organizations and veterans organizations; contacts employers to inform them of services available and to identify their employment needs.
- Follows up with employers to obtain feedback about employment services provided and gathers information about the services that can be provided to veterans through community-based organizations and veterans organizations in the absence of a Veterans Employment Representative.
- Meets with community-based organizations and veterans organizations to solicit their support and exchange information about respective services provided.
Communicating with Persons Outside Organization:
- Effectively advocates for hiring veterans to employers through multiple communication avenues.
- Conducts outreach within the community to locate veterans with disabilities.
Making Decisions and Solving Problems:
- Identifies and determines appropriate services and benefits for veterans.
- Resolves complaints and elevates as necessary.
- Identifies database deficiencies by reviewing appropriate reports.
- Interviews veterans to assess their employability and refer to potential jobs or appropriate counseling services.
- Researches and gathers information from the working database to obtain relevant information on individuals through observation and practical application.
- Talks with veterans, employers, or other individuals to identify employment barriers.
- Follows up with employers, veterans and supportive service agents to determine effectiveness of service provided to veterans.
- Gathers information on veterans by interviewing and review current database.
- Gathers information about local job and business needs by developing relationships with employers in the absence of a Veteran Employment Representative.
- Performs automated file searches to match qualified veterans to job openings.
- Provides excellent customer service to internal and external customers.
- Applies and identifies emerging technologies through the use of available resources and labor market information.
- Enters essential veteran information into database.
- Generates, updates, corrects and submits reports as required.
- Effectively manages time, organizes, plans and prioritizes work.
- Enters data using keyboard to update applicant database.
- Effectively communicates with supervisor, peers and other staff to ensure compliance with service to veterans in the absence of a Veterans Employment Representative.
- Uses broad spectrum of available local services.
- Trains office staff to interpret documentation, (DD 214) for eligibility of service in the absence of a Veterans Employment Representative.
- Conducts workshops such as resume building, interviewing and networking skills in the absence of a Veterans' Employment Representative.
- Identifies and posts employment opportunities such as career fairs, chamber of commerce and human resource events etc., in the absence of a Veterans' Employment Representative.
- Monitors and evaluates office procedures and interviewing activities to assure veterans are receiving priority of service.
- Interprets veterans' documentation, (DD-214) for eligibility of service.
Competencies
Competencies:
- Customer Focus
- Time Management
- Compassion
- Integrity and Trust
- Listening
- Patience
- Presentation Skills
- Written Communications
- Organizing
- Priority Setting
- Problem Solving
- Understanding Others
Knowledge:
- Clerical
- Communication and Media
- Customer and Personal Service
- Education and Training
- English Language
- Law and Government
- Basic Mathematics
- Sales and Marketing
Skills:
- Active Learning
- Active Listening
- Critical Thinking
- Learning Strategies
- Mathematics
- Monitoring
- Reading and Comprehension
- Speaking
- Writing
- Coordination
- Instructing
- Negotiation
- Persuasion
- Service Orientation
- Social Perceptiveness
- Quality Control Analysis of Services
- Judgment and Decision Making
- Process Evaluation
- Time Management
Abilities:
- Deductive Reasoning
- Flexibility of Closure
- Fluency of Ideas
- Inductive Reasoning
- Memorization
- Oral Comprehension
- Oral Expression
- Originality
- Problem Sensitivity
- Selective Attention
- Speed of Closure
- Time Sharing
- Visualization
- Written Comprehension
- Written Expression
- Speech Clarity
- Speech Recognition
Tools & Equipment
- Personal Computer/ Laptop
- Fax Machine
- Telephone
- Printer
- Copy Machine
- Scanner
- Vehicle
- Calculator
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
- A valid driver's license
- For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
**Agencies may allow an exception based on other factors.
