Veteran Case Management Supervisor

Who We Are

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023) . We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

The Road Home seeks employees that are self-driven and have a deep commitment to the mission of serving Veteran adults and families that are experiencing homelessness. The Veteran Outreach Supervisor will work within a homeless shelter system that provides emergency shelter to over 1,000 individuals nightly, and permanent supportive housing to over 1,700 individuals each day.

The Veteran’s Case Manager Supervisor will work to ensure that any veteran formerly homeless in Salt Lake County is engaged and has access to housing stability resources. This position will ensure that men, women and families who have served our country are supported as they overcome homelessness. The goal of the SSVF program is to provide low-income veterans experiencing homelessness or at-risk of experiencing homelessness with a range of supportive services designed to promote housing stability. The Veteran Case Management Supervisor will provide supervision and oversight to a team of veteran-focused Housing Case Managers that provide Housing First, Trauma-Informed services within a Progressive Engagement framework to formerly homeless veteran households with respect to the veterans’ autonomy and choice in their housing journey.

*If you physically are not able to do these tasks, we will make reasonable accommodations, so please still apply*

• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa at this time.

Job title

Veteran Case Management Supervisor

Reports to

Veteran Outreach Manager

Position Status

Full Time

Salary Range

Grade 8, $22.05

Job Location

Pamela Atkinson Resource Center

EEO Class

Admin Support Worker

FLSA Status

Exempt

Shift

Mon – Fri, 40 hours (Some weekend and after hours events)

Supervision

• Supervise the Outreach Specialist team, including but not limited to:
• Provide weekly supervision sessions
• Develop team skills around creating housing stability plans, the provision of housing placement services, temporary financial assistance, supportive services, and community referrals as needed
• Provide case consultation and informal mentoring, including crisis intervention, assessments, goal setting, problem solving, agency and community resources utilization, and network building
• Train to de-escalate, empower and advocate for clients in the community
• Encourage training and development opportunities
• Support the team to comply with program regulations (ex: completing required paperwork by deadline, connecting with community resources, etc.)
• Balance and monitor caseloads and referrals among team member
• Ensure best practices are implemented and adhered to, including but not limited to:
• Housing First principles
• Trauma Informed Care
• Customizing outreach services to the target population, including a plan to target very low-income Veteran families and ensure that historically underserved populations are included in targeting considerations

Administration

• Train and onboard new staff to the program expectations and process functions
• Provide administrative oversight for all programmatic requirements, including data quality, reporting requirements and outcomes, and documentation management.
• Ensure that administrative processes (monthly incomes, reassessments, incentives, etc.) run smoothly and efficiently.
• Use organizational skills and attention to detail to focus on problem-solving and program quality improvement across all platforms - from direct-client engagement services through general program processes and flows.
• Lead and train on direct outreach efforts focused on helping the veteran exit literal or chronic homelessness directly into permanent housing, following a ‘Housing First’ approach, by canvassing the Salt Lake County area and initiate contact with veterans experiencing homelessness
• Develop, foster, and maintain relationships with key partner agencies, landlords and property managers, other community outreach programs, and the local Veterans Administration
• Manage and collaborate with community providers on the Coordinated Entry process
• Attend or lead internal and external including but not limited to: Salt Lake Valley Coalition to End Homelessness Core Function groups, Community Triage Group and Veteran Community Triage meetings, and inter-department collaboration meetings.
• Provide crisis intervention and engage and encourage housing conversations with clients as necessary; including assessing barriers to housing by helping helping clients get access to vital documents, providing housing related services such as rides to view apartments, assist in filling out apartment applications, obtaining bus passes, etc.
• Keep records, approve paperwork, track and manage logs around client eligibility, bus pass allocation, and other program requirements
• Ensure that monthly, quarterly, and annual reports/assessments are updated and submitted in a timely manner.
• Coordinate with the Grants Team to ensure that quarterly benchmarks and KPIs are met for grant compliance.
• Communicate and coordinate closely with the Veteran Manager and Veteran Case Management Supervisor on all aspects of program operations, team dynamics, and veteran supports and resources.

Promoting Best Practices

• Demonstrates awareness and desire to understand diverse populations, including an ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation alongside adhering to and believing in the mission of The Road Home
• Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline
• Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

Education and Experience

• Lived, work or volunteer experience preferred OR a degree in a related field
• Experience working with diverse and vulnerable populations.
• Knowledge of homeless populations and housing opportunities preferred.
• Knowledge and experience working with individuals with mental illness and substance use disorders preferred.
• Minimum of one year of Case Management experience preferred.
• Supervisory and administrative experience preferred.

Required Skills and Abilities

• Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

• Ability to lift 25 pounds (files)
• Ability to sit, stand and walk for at least an hour at a time
• Ability and license to drive a vehicle

The Road Home is an Equal Opportunity Employer Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

Benefits

• The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
  Come be part of the solution.
  We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!