Vehicle Detailer

Title: Vehicle Detailer
Location: Mahwah, NJ, US
Job Type: Full-time with Benefits
Who We Are:
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Summary
The Primary role is to assist the day-to-day operations of the technical teams within the workshop by ensuring each completed vehicle is cleaned inside and out and the work completed is up to a premium standard in line with the brand. The Second Part of the role is to collect and deliver vehicles from outside facilities to the JLR Mahwah workshop. The third role is to ensure the workshop is clean at all times. The team objective is to improve the Region's customer right first time fix rate and reduce vehicle off road time thereby moving JLR workshop to a brand leading service and the leading example to the North America dealer network.
Day to Day Responsibilities

• Pre/ post cleaning

• Clean completed vehicles inside and out to a premium standard in line with a premium brand
• Mileage/ parking location audits
• VIP deliveries and handovers
• Ensure the workshop is clean and free of trash at all times
• Ensure technician work bays are filled with vehicles at all times

• Organization of workloads and a knowledge of current repair status is critical here
• Scheduling delivery with Manheim
• Physical vehicle evaluation
• Collection of all keys to deliver to Technical Center for Keys Track System entry
• Short test drive/ lap to identify any fault/ service codes and/ or drivability issues to be addressed

• Parking of delivered units
• Interact with customers on a daily basis which include Business Personnel and with logistical companies
• Assist in vehicle pick-up and exchanges with JLRNA employees, including scheduling pick-up and preparing vehicles
• Receive and dispatch vehicles to and from the transporters. Complete the transportation paperwork. Secure the vehicle and lock all keys in the Key Track System
• Pool fleet maintenance

• Pre/ post use fuel fill up
• As per Technical Center's rework schedule, co-ordinate the transportation of vehicles from JLRNA's Technical Center to the New Jersey Distribution Center ("NJDC" or "Manheim") in support of the rework process
• Signing out of keys from the Key Track System
• Locating assigned units
• Physical evaluation to assess any visible/ apparent damage (not limited to e.g. dents, cracked windshield, scratches) to account for pre-NJDC damage

• Removal of DTM plates and documentation of which vehicle removed from
• Staging of vehicles to be collected in designated collection zone
• Updating various spreadsheets with units and carrier
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.
Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.
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