AddressWhy us?
Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe it’s not just about the work you do, but it’s about who you are. We know your job isn’t your life. That’s why we support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes—both personally and professionally.
Job Overview
Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Oversee and act as a lead to the Bell/Valet staff ensuring highest levels of guest satisfactions and flow of procedures.
Responsibilities
Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
Park vehicles, secure and mark key tag with location, guest name, license plate number and type of auto.
Drive vehicles in a safe and efficient manner.
Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
Maintains written log, recording these requests and deliveries.
Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
Maintains a friendly, cheerful and courteous demeanor at all times. Points out to each guest the fire exits, usage of TV and A/C and provides ice.
If applicable, delivers newspapers nightly to all occupied rooms.
Maintains and acts as security at all times by: Carrying radio after maintenance is gone; Walking through the floors at least three times, making sure all access points to the building are secure including the driveway and garage if applicable.
Creates and maintains scheduling and staffing levels of the Valet Team.
Motivates and coaches team to ensure all team members are trained and performing at high levels.
Offer suggestions to leadership to improve operations and service offered at the property.
Performs other duties as assigned, requested or deemed necessary by management.
Qualifications
Education/Formal Training
High School diploma or equivalent. Must have a current valid Driver’s License.
Experience
At least two years in the hotel industry.
Knowledge/Skills
Must have excellent customer service skills and be fluent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have vision ability see objects and people up close and at a distance.
Must be able to grasp handles, carry bundles and lift packages.
Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
Must be able to drive automatic and manual vehicles.
Must have a valid driver’s license.
Must have a driving record that meets the needs of our insurance carrier.
Environment
Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements.
ID:2024-21821
Position Type:Regular Full-Time
Property:Hyatt Place Baltimore
Outlet:Hyatt Place
Category:Bell/Parking/Transportation
Address:511 S Central Ave
City:Baltimore
State:Maryland
EOE Protected Veterans/Disability
