Valet Supervisor

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary at $23.73/hr. with discretionary performance bonuses 2x a year!

• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.

• Complimentary meals and covered team member parking.

• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.

• Flexible Spending Account options for health care expenses.

• Variety of additional voluntary benefits and retirement plans.

GET TO KNOW THE ROLE

The Valet Supervisor is responsible for managing and supervising valet parking services to ensure the efficient and smooth operation of parking facilities. This includes overseeing valet attendants, coordinating parking activities, and providing exceptional customer service. Muckleshoot Casino’s valet and shuttle programs are within the highest standard of GUEST service and that all established policies, procedures, and practices are followed for the protection of company assets and the safety of guests and team members.

WHAT YOU’LL DO

• Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the vision, mission, and values of the Muckleshoot Casino Resort (MCR).
• Supervise and lead a team of valet attendants
• Coordinate valet parking activities, including the efficient flow of vehicles and proper use of parking spaces.
• Monitor and enforce parking policies and procedures.
• Ensure that all valet equipment, such as ticketing systems and parking cones, is in good working condition.
• Coordinate with maintenance staff for regular equipment inspections and repairs.
• Directs vehicle traffic, secures transportation, and assists with luggage.
• Safely parks, secures, and promptly retrieves guest vehicles.
• Provides information about the hotel, restaurant, and surrounding areas.
• Delivers efficient, gracious, and professional service to maximize guest satisfaction.
• Maintains professional appearance, responds to guest service issues, and reports to management.
• Prioritizes safety while driving responsibly.
• Greets visitors, opens doors, and assists all guests.
• Operates guest vehicles safely, ensuring security and providing accurate directions.
• Maintains a positive attitude in extreme weather conditions.
• Recommends alternative transportation for intoxicated guests, following policies.
• Promotes a positive and safe work environment, ensuring security of vehicles and belongings.
• Follows up with guests to ensure satisfaction.
• Manages opening and closing of parking area/facility.
• Reports accidents, injuries, unsafe conditions, and security/safety hazards to supervisor.
• Monitor the security of parked vehicles and report any incidents or issues.
• Collaborate with security personnel to maintain a safe parking environment.
• Performs assigned duties and responsibilities.
• Smile and engage guests and team members with a positive professional demeanor.
• Performs other duties as assigned.

WHAT YOU’LL BRING

• MUST HAVE VALID WASHINGTON DRIVER'S LICENSE
• Ability to maintain a valid driver’s license with a clean driving record (MVR)
• Able to drive stick shift transmission. Able to drive all types of vehicles.
• Thorough knowledge of local areas and roads.
• 3 years’ experience driving vehicles required.
• 1 year of supervisory experience required.
• Ability to communicate effectively with others both verbally and in writing.
• Provide excellent customer service and maintain a professional demeanor.

HOW YOU’LL BE SUCCESSFUL

• Knowledge in operating all types of passenger vehicles with standard or automatic transmission.
• Knowledge of health & safety standards, and safety regulations as required.
• Skilled in communicating effectively both orally and in writing. Read, write, and speak English fluently.
• Ability to demonstrate interpersonal skills with a “guest first” mentality.
• Ability to build relationships with guests to build repeat business.
• Ability to handle difficult situations involving guests to ensure guest satisfaction.
• Ability to display a sense of urgency when assisting casino guests.
• Ability to drive all cars in a safe manner and adhere to traffic laws and driving regulations.
• Ability to learn and adhere to policies and procedures, respectful work environment, and performance.
• Ability to document incidents and write up reports in an accurate and legible manner.
• Ability to respond/resolve guest complaints in a manner compliant with Muckleshoot Casino standards & image.
• Ability to interact with diverse individuals and function as a member of the team.
• Ability to work various shifts, weekends, and holidays.
• Ability to identify intoxicated guests and follow department procedures in handling such guests.
• Ability to maintain a clean driving record during the course of employment.
• Ability to utilize portable radio to be in constant contact for the Department as needed.

WHAT TO EXPECT

• Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
• Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
• Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.                                                                                                                         

Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means.