Address
Form of workAt Towne Park, it's more than a job, you can make an impact.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Valet Shift Leader- We offer flexible schedules, the ability to earn cash tips and career growth opportunities
We are America's leading hospitality and healthcare services company, based in Conshohocken Pennsylvania. With over 13,500 full-time and part-time employees, we operate at more than 800 sites across 50 markets nationwide. In addition to flexible schedules, great earning potential and growth opportunities, we offer our employees valuable learning and development programs.
The Position:
We're looking for valet shift leaders to manage valet drivers. This person must have excellent interpersonal communication skills, proficiency in English -both verbally and written - and the ability to perform physical activities such as running, lifting, and bending. Strong leadership skills are key in this role to achieve maximum productivity. Valid driver's license required.
The valet shift leader coordinates the service experience for guests while working alongside coworkers to ensure that the site's service standards are met and exceeded. Valuable experience will be gained while organizing and administrating necessary tasks to ensure optimal efficiency. As the shift leader of valet drivers, you may be required to handle critical issues and make timely judgment calls. You must possess strong leadership qualities to delegate and manage responsibilities amongst your team. Your responsibilities will also include maintaining and cleaning equipment and the valet area to ensure a presentable and safe work environment. Additional responsibilities may be assigned as needed.
We offer:
• Growth and career opportunities (we promote from within)
• Full-time and part-time hourly positions available
• Flexible work schedules: days, evenings, overnight and weekend shifts
• Cash tips - distributed daily
The Company:
Towne Park's unique culture offers a fast-paced, high-energy work environment that nurtures camaraderie and provides opportunities for growth and advancement. For nearly 30 years we have been partnering with some of the most respected corporations in the world, including premiere global hospitality brands and state-of-the-art hospitals. We offer a broad array of world-class, high-impact services and are known for the great care we take with clients and employees alike.
• Towne Park has been honored as a "Best Run Company," a "Best Place to Work" and frequently been named one of "America's Fastest Growing Companies."
• Our people are our most important asset. Towne Park fosters a diverse and inclusive workplace that promotes advancement and maximizes potential.
Need more reasons to apply?
• Fun work environment with like-minded people
• Work at premier locations in your city
• Meet interesting and well-known people
• Potential to drive luxury and exotic vehicles
SUMMARY
The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions. Effectively participates in "The Show" and delivers "Aggressive Hospitality" to guests. Addresses guests using the appropriate greeting for the site. - 20%
Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures. Runs at top speed to park and retrieve vehicles while driving slowly and cautiously. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations. - 20%
Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective room presentation when providing bell services for guests. Assists with the delivery and pick up of items to guest rooms. Assists guests with directions, taxis, reservations and other inquiries. Maintains a detailed knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. - 10%
Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service. Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager. At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method. - 15%
Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys. Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system. Secures all keys on a belt clip or in a locked key box. - 15%
Ensures staff are not providing "lift" services to any hotel or hospital guest, only offering a hand for assistance. Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information. - 10%
Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings. Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift. - 10%
The total amount of time for all functions of the job - 100%
QUALIFICATIONS
Education:
Required Licensure, Certification, etc.:
Work Experience:
Knowledge:
Skills:
SCOPE
Authority to Act:
Budget Responsibility:
WORKING CONDITIONS & PHYSICAL DEMANDS
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
Travel
Travel of up to 5% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCE
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Valet Shift Leader- We offer flexible schedules, the ability to earn cash tips and career growth opportunities
We are America's leading hospitality and healthcare services company, based in Conshohocken Pennsylvania. With over 13,500 full-time and part-time employees, we operate at more than 800 sites across 50 markets nationwide. In addition to flexible schedules, great earning potential and growth opportunities, we offer our employees valuable learning and development programs.
The Position:
We're looking for valet shift leaders to manage valet drivers. This person must have excellent interpersonal communication skills, proficiency in English -both verbally and written - and the ability to perform physical activities such as running, lifting, and bending. Strong leadership skills are key in this role to achieve maximum productivity. Valid driver's license required.
The valet shift leader coordinates the service experience for guests while working alongside coworkers to ensure that the site's service standards are met and exceeded. Valuable experience will be gained while organizing and administrating necessary tasks to ensure optimal efficiency. As the shift leader of valet drivers, you may be required to handle critical issues and make timely judgment calls. You must possess strong leadership qualities to delegate and manage responsibilities amongst your team. Your responsibilities will also include maintaining and cleaning equipment and the valet area to ensure a presentable and safe work environment. Additional responsibilities may be assigned as needed.
We offer:
• Growth and career opportunities (we promote from within)
• Full-time and part-time hourly positions available
• Flexible work schedules: days, evenings, overnight and weekend shifts
• Cash tips - distributed daily
The Company:
Towne Park's unique culture offers a fast-paced, high-energy work environment that nurtures camaraderie and provides opportunities for growth and advancement. For nearly 30 years we have been partnering with some of the most respected corporations in the world, including premiere global hospitality brands and state-of-the-art hospitals. We offer a broad array of world-class, high-impact services and are known for the great care we take with clients and employees alike.
• Towne Park has been honored as a "Best Run Company," a "Best Place to Work" and frequently been named one of "America's Fastest Growing Companies."
• Our people are our most important asset. Towne Park fosters a diverse and inclusive workplace that promotes advancement and maximizes potential.
Need more reasons to apply?
• Fun work environment with like-minded people
• Work at premier locations in your city
• Meet interesting and well-known people
• Potential to drive luxury and exotic vehicles
SUMMARY
The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions. Effectively participates in "The Show" and delivers "Aggressive Hospitality" to guests. Addresses guests using the appropriate greeting for the site. - 20%
Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures. Runs at top speed to park and retrieve vehicles while driving slowly and cautiously. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations. - 20%
Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective room presentation when providing bell services for guests. Assists with the delivery and pick up of items to guest rooms. Assists guests with directions, taxis, reservations and other inquiries. Maintains a detailed knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. - 10%
Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service. Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager. At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method. - 15%
Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys. Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system. Secures all keys on a belt clip or in a locked key box. - 15%
Ensures staff are not providing "lift" services to any hotel or hospital guest, only offering a hand for assistance. Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information. - 10%
Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings. Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift. - 10%
The total amount of time for all functions of the job - 100%
QUALIFICATIONS
Education:
- High school diploma or general education degree (GED)
Required Licensure, Certification, etc.:
- Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
- Must complete the Wheelchair Safety Training course provided by Towne Park
Work Experience:
- Six (6) months related experience and/or training; OR equivalent combination of education and experience
Knowledge:
- Must have and maintain a valid driver's license and clean driving record
Skills:
- Must be able to drive manual transmission
- Must be able to speak, read and write Standard English language.
- Must be able to read and comprehend simple instructions, short correspondence and memos.
- Must be able to write simple correspondence.
- Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
- Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form.
- Mathematical Skills
- Must be able to add and subtract three digit numbers and to multiply and divide with 10's and 100's; must be able to perform these operations using units of American money
- Must be able to understand 24 hour and military time systems.
- Must be able to clearly understand rates applicable to time passed.
SCOPE
Authority to Act:
- Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
Budget Responsibility:
- The employee has control over resources available only.
WORKING CONDITIONS & PHYSICAL DEMANDS
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
Travel
Travel of up to 5% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCE
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
