Valet Attendant/ Bellperson - Hilton Vancouver Washington

Hilton Vancouver Washington centrally located in the heart of downtown Vancouver with easy access to Portland International Airport. Featuring 226 rooms, the hotel is within walking distance to the gorgeous waterfront as well as the Vancouver Farmers Market. Come and join the team TODAY!

Ideal candidate will have previous customer service experience. This is a great step towards a wonderful career with the #1 World's BEST WORKPLACE!

• Classification: Full Time

• Shift: Various. Must have availability to work weekdays, weekends, overnight and holidays.

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What will I be doing?

• When serving as a Bellperson, you would be responsible for escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. Specifically, you would be responsible for the following:

• Retrieves guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigates bell cart through public areas, guest room corridors and to elevators.
• Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.
• Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Organizes and store luggage as necessary in a designated area.
• Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.

• When serving as Valet, you would be responsible for transporting guest vehicles in a prompt and courteous manner to and from the parking structure using safe driving practices. Specifically, you would be responsible for the following:

• Operates vehicle using safe driving practices to ensure safe delivery of vehicle to and from the parking garage.
• Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket. Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports. Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed.
• Greets and thanks guests in proper English, using a clear, pleasant voice. Responds to inquiries with accurate information regarding directions to local attractions, car rentals, meeting rooms, etc., according to individual needs. Assists guests with taxi services, wheelchair requests, parking options, etc.
• Promptly answers Valet phone using positive and clear English communication. Verbally arranges and confirms parking valet requests from guests and makes appropriate arrangements for bell desk services. Responds accurately to general inquiries regarding hotel services and attractions.
• Assists Door Attendant in opening car doors and unloading/loading of luggage to ensure the smooth flow of traffic in the valet area, issuing claim checks and tagging bags as needed. Assists guests with check-in procedures.

The Benefits - Hilton is proud to have an award-winning workplace culture ranking

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay

• Health insurance

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

• Go Hilton travel discount program

• Best-in-Class Paid Time Off (PTO)

• Supportive parental leave

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Other Compensation:

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount.
• Employee referral program - refer someone for employment, receive $400 after they complete 60 days of employment.
• Complimentary meal in the cafeteria while on shift.
• Complimentary parking.

• Please note, benefits may vary depending on the classification and union status of the position.

Hourly Rate: $17.78 (tips additional)

What are we looking for?

EDUCATION

High School Diploma or equivalent required.

EXPERIENCE

1 year customer service experience required.

GROOMING

All team members must maintain a neat, clean, and well-groomed appearance (specific standards available).

NOTICE:

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hourly Rate: $17.78 (tips additional)