Uzurv - Client Strategy Account Manager

About UZURV

UZURV is a 100+ person, growing technology company based in Richmond, VA, which currently operates in 20 states and is expanding nationally. As an Adaptive Transportation Network Company and technology platform, UZURV serves individuals with disabilities, older adults, and others who need assistance with independent transportation, as well as the organizations that provide mobility services to them.

The UZURV platform replaces many legacy processes for compliance, driver recruiting, and trip management - uniting agencies, providers, and riders with automation that dramatically improves service quality and lowers costs to deliver reliable mobility. We bring equity in mobility to people who need assistance getting where they need to go.

We are currently seeking a Client Strategy Account Manager to create and build meaningful relationships with our UZURV clients. At UZURV, we know our clients' objectives and become valuable resources in proposing solutions. Building real connections with key stakeholders in client organizations is very crucial to our success. These stakeholders are leaders in the public transit agencies, national non-profit organizations, healthcare and managed care organizations. Our client strategists are results focused and outcomes oriented. They are capable listeners, who understand, frame, propose solutions and advocate. You'll stay current on what's changing and evolving for each client. You'll leverage your insights to further build on our meaningful client relationships to directly sustain & grow our business with each client.

As our Client Strategy Account Manager, you will be responsible for:

• Reporting to UZURV's Sr. Director of Client Strategy
• Supporting partner relationships and day-to-day leadership of activities and initiatives in support of partner's goals
• Managing client relationships by proactively communicating performance in accordance with client goals.
• Leading support of client performance and operational execution across teams
• Developing presentations and reports, leading regular meetings and conference calls with partners
• Crafting useful and actionable takeaways from quantitative and qualitative information
• Leading organizational efforts on new contract implementations
• Establishing strong account relationships to ensure a smooth transition of services for riders across markets
• Coordinating the communication, use case(s) and priority for rollout of product enhancements and related projects as requested by clients
• Working with teams to resolve concerns, issues, and problems and lead the charge to manage issues to successful resolution

As a UZURV team member, you will:

• Demonstrate a passion for values alignment, open communication, strategic focus, simplicity
• Participate in industry thought leadership, discussions, and events helping key markets bridge gaps in their understanding of the UZURV model and how it compares to traditional service options.
• Champion company core values and foster a healthy organizational culture.

As UZURV's Client Strategy Account Manager, you must have:

• 5+ years' experience in consultative, strategic positions managing accounts and/or relationships with key decision makers (bonus points for relevant professional experience in a high-growth technology environment, especially in healthcare and/or mobility.)
• 4 year college degree (or higher level of educational attainment)
• Ability to communicate exceptionally well in both written and verbal forms
• Demonstrated experience aligning strategic insights and solutions to client or partner goals
• Ability to approach situations as a thoughtful, creative problem solver who can find opportunities for improvement/change
• High integrity and exceptional commitment to delivering results; high empathy for serving underserved communities

To be successful at UZURV, you must be:

• Metrics minded - We build great stuff, but it is not easy. You must be driven to find the numbers that help us hit goals and identify solutions, especially while under pressure.
• Agile - Multitasking is necessary in a growing, fast paced company, as is the ability to plan and organize your workload. You must be flexible and nimble to adapt to shifting priorities.
• Collaborative - Collaboration is critical at UZURV, and we work together to provide greater independence for the communities we serve. You should be committed to approaching this role with a results focused, collaborative and inclusive mindset.
• Mission driven - What we are creating every day is the ability for our transportation-disadvantaged citizens to move more freely and easily within their communities so they can overcome one of life's biggest challenges: transportation. Valuing your work and the time you spend in your career as core to who you are you work where you want to make a true difference.

Why you should come to UZURV:

UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market.

In addition to providing our employees with a safe, collaborative, flexible, family-first work environment, UZURV also offers:

• 401K matching
• Healthcare benefits package
• Generous PTO and paid holidays
• Collaborative team-based work environment

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if you're excited about this role but your past experience doesn't align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume!