UX/HF Researcher III

JOB TITLE: UX/HF Researcher III
DEPARTMENT: Human Factors
REPORTS TO: Director of UX/HF
FLSA STATUS: Exempt
WORK LOCATION: Hybrid
WHO WE ARE:
Noble, an Aptar Pharma company, is a patient experience innovation company. When we do our job right, it means patients and caregivers are more confident and successful in self-administering the medicine their doctor has prescribed. The phrase we like to use is "Noble Speaks Patient". A thorough understanding of patients and the challenges they face is our focal point and inspires us every day to find new and innovative ways to help them and others in the healthcare industry. That's what we do, and that is what drives us!
POSITION SUMMARY:
The UX/HF Researcher III works together in multi-disciplinary teams to execute research and usability testing for a variety of projects. The UX/HF Researcher II will assist internal development teams on user interface design and usability through application of human factors principles, standards, and methodology to identify and mitigate end-user performance issues.
ESSENTIAL JOB FUNCTIONS:

• Collaborate with other members of the UX/HF team to solve complex design challenges and understand the end-user requirements at each development phase.
• Assist with defining the recruitment needs or the research studies and/or focus groups.
• Design, moderate, and lead quantitative and qualitative user research studies by selecting the appropriate method.
• Participate in customer facing activities to best scope the research project, define the objectives, regulatory requirement and other specifics influencing the overall cost and project timeline
• Execute research work with respect of the project timeline and projected cost including hours and other resources
• Coach and share best practices with other team members
• Analyze the results of the data collected during the study, conduct analysis planning, and write a report on the findings.
• Present the findings of the research study or the results to external stakeholders (i.e., clients)
• Make recommendation to customer on regulatory pathways and best in class research approach
• Stay in touch and abreast of industry trends and competitive landscape
• Encourage and support an entrepreneurial spirit

REQUIRED MINIMUM QUALIFICATIONS (Education, Experience, Skills):

• Bachelor's Degree in Human Factors Engineering, Human Computer Interaction, Cognitive Psychology, Ergonomics, or related field from an accredited institution.
• 5+ years of human factors research work experience.
• Strong ability to interface with clients in a professional manner.

• Excellent written and verbal communication skills, with ability to present research findings to multiple levels.
• Strong knowledge of industry's best practices.
• Strong creative, analytical and problem-solving skills.
• Strong leadership, and interpersonal skills.

PREFERRED QUALIFICATIONS:

• Master's Degree in Human Factors Engineering, Human Computer Interaction, Cognitive Psychology, Ergonomics, or related field from an accredited institution.
• Medical device experience.
• Working knowledge of ISO 13485 standards.
• Working knowledge of ISO 9001 standards.

TRAVEL REQUIREMENTS:

• Occasional travel; conducting field research and/or supervising field research and on-site client meetings

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Mental - Requires a relatively high degree of concentration intermittently to compile reports and analyze data approximately 50% of time; periods of mental effort and concentration followed by other aspects of the job with lesser concentration and attention requirements.
• Physical- Requires walking/standing approximately 20%, sitting approximately 80% and lifting up to 15 lbs. approximately 1% of time; involves repetitive stooping, forward bending and crouching approximately 10% of time.

• Manual Dexterity- Requires use of hands, arms and feet for repetitive lifting; use of hands and arms to operate computers, copy machine and other general office equipment and to record written information.
• Audible Demands - Requires ability to hear verbal instructions and to communicate with internal departments and outside sources in person and via telephone.
• Visual Demands -Requires ability to read written instructions, correspondence and other documentation as well as operate office equipment such as computers and printers. Color and depth perception not necessary.
• Environmental- Requires capability of performing essential job functions in an established office environment under lighting and climate control tolerances. Noise level is moderate.