Ux Strategist/Writer

Location: Reynoldsburg, Ohio
Position Type: 12 month contract
Position Terms: 100% Remote
Develop the execution of interface content and language for the e-commerce digital platform. The project focus for this contract will be supporting our Loyalty program and enhancing the content of our customer-facing experiences in both web and application contexts. This role is an extension of the User Experience (UX) team, a multi-disciplinary group of designers, researchers and strategists who collaborate closely with each other and the larger organization to create effortless and effective customer experiences. The UX Writer works closely with members of the UX team and our platform product teams in ensuring that we communicate to our customers in a clear, consistent and user-centric manner.
Understanding the motivations and needs of our millions of customers—and building design solutions that best serve them.
Collaborating with business and brand partners to create technology, capabilities, and processes that allow for efficient set-up, monitoring, and management of their digital experiences.
Advocating for the learnability, efficiency, memorability, and desirability of new or enhanced features and functionality across the breadth of the user journey
Operating within a Lean/Agile development process that allows us to launch and learn quickly.
SKILLS:
BA or MA in English, Journalism, Technical Writing, or equivalent experience.
5+ years creating online/digital content in general-e-commerce specifically.
Superior writing, editing, and proofreading skills.
Excellent communication and teamwork skills
Must have a diverse portfolio of work to demonstrate authored and edited web content.
A proven track record collaborating on projects to translate complex concepts into easy-to-understand interactive experiences.