Become a part of our caring community and help us put health first

The Utilization Management Nurse applies a Person-Centered approach, works within specific guidelines and procedures; applies advanced technical knowledge and clinical criteria to solve moderately complex problems.

The Utilization Management Nurse 2 uses clinical knowledge, communication skills, and independent critical thinking skills to interpret criteria, policies, and procedures to provide the best and most appropriate treatment, care or services for members. Coordinates and communicates with providers, members, or other parties to facilitate optimal care and treatment. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations. Requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Essential Functions and Responsibilities

• Perform complex clinical reviews to support Utilization decisions and support claims processes.

• Understand and apply standard Utilization Management criteria including MCG and/or Interqual.

• Document clinical reviews, application of clinical criteria and decisions clearly using standard tools and clinical documentation systems.

• Follow Utilization Management policies and procedures to ensure compliance with state and federal requirements and incorporate industry best practices

• Collaborate with internal departments, providers, and community partners to support the delivery of high-quality Utilization Management services

• Complete education and self-development activities per Humana Healthy Horizons and department requirements.

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Use your skills to make an impact

Required Qualifications

• Licensed Registered Nurse, RN, in the state of Indiana without restrictions or disciplinary actions

• Minimum 3 years of Medical Surgery, Heart, Lung, Emergency Room or Critical Care Nursing experience

• Working knowledge of MS Office including Word, Excel, PowerPoint, and Teams in a Windows based environment and an ability to quickly learn new systems and ability to troubleshoot and resolve basic technical difficulties in a remote environment.

• Ability to work independently under general instructions and with a team.

Preferred Qualifications

• Bachelor's degree

• Managed Care / Health Plan experience

• Previous Medicare/Medicaid Experience

• Previous experience in Utilization Management, case management, discharge planning and/or home health, rehab or behavioral health

• Experience working with MCG or Interqual guidelines

• Working knowledge using the following systems/platforms CGX, MHK, Maccess, CAS,

• Bilingual

Additional Information

Workstyle: Remote work at home

Preferred Location: INDIANA

Alternate Locations: United States

Training Schedule: Must be able to attend training schedule. Monday - Friday; 8:00am - 5:00pm Eastern

Schedule:

• Must be able to work a 40-hour work week, Monday through Friday, 8:00 AM to 5:00 PM Eastern Time

• Over-time and weekends may be requested to meet business needs. Leader will discuss during interview.

Schedule:

• Must be able to work a 40-hour work week, Monday through Friday, 8:00 AM to 5:00 PM Eastern Time

• Over-time and weekends may be requested to meet business needs. Leader will discuss during interview.

Travel:

Must be willing to commute about 5-10% to meet with providers or staff meetings. More information will be provided during the interview.

Work at Home Guidance

• Must have accessibility to hardwired high speed internet with minimum speeds of 25Mx10M for a home office (Wireless and Satellite are prohibited)

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting screening and interviewing technology called Modern Hire to enhance our hiring and decision-making ability. We use this technology to gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

You will be able to respond to the recruiters preferred response method via text, video or voice technologies. If you are selected for a screen, you may receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate. You should anticipate this screen to take about 15 to 30 minutes. Your recorded screen will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

SSN Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Benefits Health benefits effective day 1; Paid time off, holidays, volunteer time and jury duty pay; Recognition pay; 401(k) retirement savings plan with employer match; Tuition assistance; Scholarships for eligible dependents; Parental and caregiver leave; Employee charity matching program; Network Resource Groups (NRGs); Career development opportunities!

#L1-Remote

Scheduled Weekly Hours

40

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.