Utilization Management Assoc / Clinical Resource Management

Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: 8:00 am to 4:30 pm M-F with rotating Sunday

Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.

With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Integrated Care Partners (ICP) is a physician-led, clinically integrated health care network whose mission is to assist our members in providing the highest quality care at the most reasonable cost for our patients in the current, rapidly changing medical environment.
Position Summary:

The Clinical ResourceManagement Associate is an integral part of the Care Management team. The ClinicalResource Management Associate’s focus is on providing support and coordinationof Utilization Management services for the Utilization Management department.

Position Responsibilities:

• 
  Monitorsand manages assigned Utilization Management reports, including the Payer End ofDay report, Utilization Management list, Discharge Log, and the DischargeDisposition report for payers.

• Monitorsand manages assigned EPIC work queues.

• Updates EPIC with authorization and denial information.

• 
  Providesthe Clinical Resource Management Nurse with support for denials, appeals, andphysician advisor communication.

• Retrieves,manages and/or triages department phone calls, voicemails, fax requests andTiger Texts.

• Communicateswith payers, case management, medical records, and other departments.

• Scansand uploads documentation into the electronic health records.

• Performsroutine and administrative tasks within the scope of non-licensed personnel.

• Manages Certification Email process.

• 
  Other duties as assigned by supervisor

Qualifications

Education:
HighSchool Diploma, Medical AdministrativeAssistant certification preferred
Experience:

Two+ yearsprofessional work experience in health care, managed care, or insurance.

Knowledge, Skills and Ability Requirements:

• 
  Stronginterpersonal and communication skills

• Effective timemanagement skills, able to work in a fast-paced environment with changingpriorities

• Effective organizationalskills

• Highlevel understanding of confidentiality and HIPAA requirements

We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.