Utility Billing Clerk

We are looking for a dedicated and detail-oriented Utility Billing Clerk to join our team and provide superior customer service to the citizens of Fate. This position offers a 4-9 hour shifts with a half-day on Fridays. Job duties include receiving and recording payments for residential and commercial water, sewer and refuse accounts, processing new accounts and account disconnections; researching customer inquiries and preparing reports as required.

The City of Fate offers an excellent benefits package with:

• Paid Time Off (PTO)
• 12 Paid Holidays
• Comprehensive Insurance Package: Our employees benefit from a robust insurance package including medical, dental, vision, short- and long-term disability, basic life. The City subsidizes 36% of dependent medical premiums.
• HRA Benefit: A city-provided Health Reimbursement Account (HRA) card with a balance of $5,100 annually. This can be used to cover dependent premiums or unreimbursed medical expenses.
• Texas Municipal Retirement System (TMRS) with 2:1 match, 7% employee contribution, 5-year vesting.

PRIMARY DUTIES & RESPONSIBILITIES:

• Provides superior customer service by greeting customers and responding to their inquiries either in-person, by phone or via email.
• Receives payments, answers questions and responds to customer complaints regarding Utility Billing.
• Directs customers to appropriate departments for other City-related assistance.
• Provides general City information to customers.
• Sorts and prepares utility payments for data entry.
• Verifies and reconciles payments deposited.
• Accurately enters customer information into computer system.
• Researches, analyzes, responds and follows through with customer inquiries regarding water, sewer, and garbage services with corrective actions if needed to ensure customers’ satisfaction
• Receives and directs calls reporting outages, and water/sewer leaks
• Notifies customers of delinquency, returned checks, or other issues with their utility account as required
• Maintains customer account paperwork and files.
• Organizes and prepares reports for end-users.
• Assists with mailing monthly statements to customers.
• Balances cash drawer and submits appropriate reports.
• Receives customer deposits for new accounts.
• Organizes new customer accounts for data entry.
• Prepares work orders to obtain meter readings on new services.
• Tracks and follows up on work orders as needed.
• Processes incoming and outgoing mail.
• Maintains and organizes office supplies.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED
• One year of customer service and/or billing experience. Experience in local government preferred.
• Excellent computer skills necessary to succeed in a modern office environment
• Possession of a valid Texas driver’s license
• A combination of education, training and experience providing the required knowledge, skills and abilities may be considered

Job Type: Full-time

Pay: $17.82 - $20.96 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer Service: 1 year (Preferred)
• Data Entry: 1 year (Preferred)

Ability to Relocate:

• Fate, TX: Relocate before starting work (Required)

Work Location: In person