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SalaryJob Description:
Position Title: Utilities Equipment Technical Support &Training Specialist - Hybrid/Remote
Location: Remote
Reporting To: Customer Service Manager
Position Overview
This position provides support for Terex Utilities Equipment - such as Bucket Trucks and Digger Derricks. This entails performing and assisting customers with equipment troubleshooting and provide possible solutions for Terex Utilities equipment through our call center. Perform Operator and Mechanic training for internal and external customers as needed to support the business and departmental needs/objectives.
Main Duties and Responsibilities
- Answer calls from customers to provide possible solutions to restore the equipment to safe and efficient operation.
- Work closely with engineering personnel on technical matters and coordinate their instructions and recommendations with the customer or distributor. Communicates information on equipment problems or potential enhancements to other teams within the company.
- Make service and repair calls to investigate operating difficulties, diagnose problems and determine reasons, nature of correction, make repairs or adjustments to remedy malfunctions.
- Maintain a sound working relationship and liaison with the customer’s personnel to maintain the image of the Company and its products.
- Work from complex engineering drawings and specifications, detailed written and verbal instructions, manuals, etc.
- Prospect and secure additional training business as required.
- Support branch customer and internal service schools as needed.
- Assess the training needs of the customer and deliver training including but not limited to: Operator training per ANSI & Mechanic training.
- Produce Tech-tips, Service School PowerPoints, In-services, and other materials as needed.
- Perform other assigned duties or functions that may be required for smooth and timely operation of the department.
Required Qualifications
- Minimum of two (2) years of experience in the industry.
- Sedentary involves constant sitting. Must be able to lift 10 pounds occasionally, frequent lifting of 1-2 pounds.
The salary range for this position is $24.00 - 29.42 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!
Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at
Globaltalentacquisitions@terex.com
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.
