User Experience Researcher - Netsuite Hcm (Suitepeople)

at Oracle in Boise, Idaho, United States

Job Description

Principal UX Researcher - NetSuite HCM

Are you a creative person who loves a challenge? Solve the complex puzzles you've been dreaming of as our Principal UX Researcher focused on the Human Capital Management (HCM) application. If you have a passion for innovation in tech, we want you on our team! Oracle is a technology leader that's changing how the world does business. We're looking for an experienced and self-motivated person. We appreciate you taking the time to review the list of qualifications and to apply for the position. Come and join us!

Location: Canada, US

We're looking for a Principal Researcher in North America to join the Oracle NetSuite HCM group. As a key member of our User Experience team, you will lead and conduct comprehensive research to enhance the usability and user satisfaction of our HCM software, which empowers organizations to streamline and manage their workforce's core functions, including payroll, benefits administration, time and attendance tracking, and more. Your expertise will directly contribute to shaping a seamless and intuitive User Experience that transforms the way businesses manage their workforce.Our team's focus is on our HCM (Human Capital Management) product which provides a suite of capabilities that make HR service delivery easier and more efficient for everyone across the organization. We are part of a global family of designers, researchers, product managers, developers, and technical writers, sharing an enthusiastic work culture in our offices across Durham (NC, USA), Redwood Shores (CA, USA), Austin (TX, USA), Montevideo (Uruguay), Kitchener-Waterloo (Canada), Brno (Czech Republic), and Barcelona (Spain). We believe the greatest and simplest solutions come from a group effort and move forward by bridging Experience Research and Design with Product Management

Role

+ Work with cross-functional stakeholders to determine a research strategy as well as a plan for executing tactical research.

+ Propose, plan, execute, analyze, and deliver user research at various stages of the product lifecycle, including formative and generative research, validation research, and measurement of final product experiences.

+ Collaborate with the experienced design team and product management to help establish a strong research methodology and process.Educate team members on best practices and enable teams to explore research activities on their own.

+ Mentor and coach junior research and contribute to their growth.

+ Contribute to the development of a global research practice.

Your qualifications and skills.

+ 7+ years' experience doing user research, preferably in the Enterprise domain.

+ Experience with HCM and/or payroll is a plus. Extensive experience planning and executing different types of research and usability testing activities such as interviews, customer visits, requirements gathering activities, survey research, and formative and summative usability evaluations.

+ Expertise with evaluative research and associated methodologies is a plus.

+ Degree in the field of Psychology, HCI, Human Factors, Usability Engineering or related field (advanced degree a plus)

+ Ability to creatively come up with appropriate research and usability methods for given research questions.Strong sense of independence, ownership, and initiative.

+ Ability to self-direct and manage what to work on, how to get it done, and when to deliver.

+ Excellent organizational skills and the ability to manage multiple high-profile projects in a fast-paced organization.

+ Familiarity with research platforms and tools: UserZoom, User Testing, Voice of Customer, research analysis, and research repositories.

+ Outstanding written and verbal communication skills.

+ Strong analytical and presentation

Skills

+ Fluency in English.

+ Flexibility to work with geographically distributed teams and willing to travel.

+ Will involve working with customers and product team members