User Experience Research Lead - Operations

We are seeking a Vice President, User Experience Researcher in Operations to lead and collaborate in a shared understanding of human needs and translating them into experiences that engage our customers and employees.  This role requires human-centered design experience with fundamental research skills. 

As a Vice President, User Experience Researcher you will be a key player in driving our User Experience strategy by uncovering and socializing human insights, as well as, helping formulate our research and product roadmap. This role requires a seasoned professional with a deep understanding of formative research methods, both formal and lean, and the ability to conduct multiple studies concurrently. The ideal candidate will have a proven track record of delivering insights that drive product strategy and design, with the communication skills necessary to influence senior leadership and product teams. 

Job Responsibilities: 

• Design and conduct exploratory and formative UX research studies, employing both formal and lean methodologies, to inform and drive product strategy and design across multiple products. 
• Present actionable insights to senior leadership, effectively communicating the implications of research findings on Voice and cross-product strategy and design. 
• Manage all aspects of the research process, including recruitment, scheduling, data collection, analysis, and reporting. 
• Work closely with product teams and designers to integrate research findings into the product development process, ensuring that user needs are at the forefront of design and development efforts. 
• Participate in group activities with teams to rapidly iterate on conversational flows, journey maps, service design blueprints, and prototypes. 
• Lead and mentor junior researchers, fostering a culture of curiosity and continuous learning within the team. 
• Stay abreast of industry trends and advancements in UX research, incorporating best practices and innovative approaches into research strategies. 

Required qualifications, capabilities, and skills 

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans