Us Account Manager

In January 2024, Comply365 and Vistair announced their merger and strategic growth investment from Insight Partners and Liberty Hall Capital Partners. The combination of Comply365 and Vistair creates a leading global provider of compliance, safety and data intelligence technologies serving the aviation, defense and rail industries with over 120 customers located in more than 30 countries on 6 continents.

Comply365 is a leading provider of enterprise SaaS and mobile solutions for content management and document distribution in highly regulated industries, including aviation and rail. Comply365 supports the world's most mobile and remote workforces with targeted and personalized delivery of job-critical data that enables safe, efficient, and compliant operations.

Vistair is one of the world's leading providers of Operational Content Management for aviation technical publications, safety and regulatory content. Vistair is focused on driving market-leading innovation that simplifies the complex Flight Operations, Engineering, Safety and Compliance eco-system across the aviation industry and the defense sector.

Our culture truly sets us apart at Comply365 + Vistair. In addition to our unwavering dedication to our customers and products that we offer, we are, first and foremost, a diverse team of driven, energetic, and passionate individuals who work together to make a direct impact on the future of our company. We have built, and continue to build a world-class, dynamic, and people-first culture. We believe in celebrating one another's achievements, open communication, and transparent leadership.

At Vistair and Comply365, we work with the world's leading and most innovative airlines. Our customers recognise us for our world-class products, talent and our commitment to partnership. With responsibility for account strategy, relationships and revenue, we are seeking a US Account Manager to build effective professional relationships, represent our customer's business priorities and liaise with all departments to ensure optimum Customer Success. This is an exciting role that offers the experience of working with global airlines in the region.
Reporting to the Director of Account Management and working closely with the US Relationship Director, the US Account Manager will be instrumental in retaining, developing, and growing relationships and business with our clients in the Americas (North America and Latin America).
Please note this role is based in the US.

• Own the Business Development and Financial Performance of client.
• Set and Agree Strategic Priorities and Account Goals for client.
• Act as a Trusted Advisor and understand the strategy and priorities of a client.
• Effectively articulate the customer's current and future business priorities.
• Personally own and be accountable for a Portfolio of clients in the Americas.
• Focusing on Lead Generation and finding new business opportunities with clients.
• Own the Contract Renewal process for these Customers including negotiating contracts.
• Drive new business growth through greater customer advocacy and reference-ability.
• Ensure effective monitoring of risk of Client Revenue (ARR) and Customer Satisfaction.
• Relationship Mapping: Maintain senior level relationships across all functions of client.
• Internal stakeholder management to achieve customer goals.
• Global Travel to maintain customer relationships.
• Work closely with operational and product teams to help co-ordinate solutions.
• Capture, Review and improve on client interaction through setting KPI's and account reviews.
• Act as a point of escalation for the Customer for issues or feedback.

• 2 years Experience in Complex, B2B SaaS Account Management.
• Previous Experience working in the Aviation industry is preferred.
• Experience with Account Management principles (e.g. Key Account Management).
• Commercially minded with strong business acumen, supported by analytical skills.
• Detail oriented, driven, able to prioritize efficiently and take initiative.
• Ability to build an excellent working relationship with all stakeholders, including Management and Operational teams.
• At ease working in a fast-paced international environment with different cultures.
• Willingness to travel and work extended hours to meet deadlines (when applicable).
• Strong empathy for customer challenges and a passion for travel and technology.
• Proven ability to work in a fast-paced global environment.
• Excellent verbal and written communication.
• Strong presentation skills and ability to effectively communicate technological solutions.
• Educated to a diploma/degree level.

You're not just accepting a new job when you join our team. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career: 

• Remote-first, flexible work environment
• Unlimited PTO
• Paid Holidays
• Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
• Paid leave benefits
• 401(k) plan with company match
• Ample learning and development opportunities
• Employee referral bonus
• Quarterly on-site meetings
• Fun, positive, collaborative environment!
  

Comply365 + Vistair is a global company, and our success draws upon our employees' diverse viewpoints, skills, and experiences. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.