Urgent Care Site Operations Manager

Job description

General Description of Duties: Directs, supervises and coordinates the overall clinical operations of the Urgent Care location.

Typical Working Conditions: Normal Medical office/Urgent Care environment.

Education Requirements: Bachelor's degree in management or business preferred. Clinical certification a plus.

Experience: Three years of operational management experience and 5+ years of clinical experience; Urgent Care experience preferred. Knowledge of Microsoft office and Prior EMR experience is preferred. People skills are a must.

Essential functions:

• Actively supervises clinical support staff in a way that facilitates increased patient throughput.
• Identifies opportunities and makes recommendations for expense management, improved patient flow and other center processes. Sees through approval, implementation and evaluation stages.
• Acts as a role model for clinical support staff in providing excellent customer service.
• Completes performance appraisals thoroughly and on time.
• Works collaboratively with the Director of Acute Care Operations to ensure the smooth functioning of the center.
• Oversees clinical schedule to ensure adequate coverage. Ensures clinical resources are scheduled appropriately. Collects, ensures accuracy of and approves timesheets from staff.
• Manages clinical operations, including staffing schedules, phone access to the health care team, and patient flow.
• Is responsible for all appropriate documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, and budget variance reports.
• Ensures the appropriate level and mix of staff and effective staff utilization to meet staffing and workload requirements and support the delivery of quality patient care and services, within budgetary guidelines.
• Works with Human Resources staff to recruit and hire staff; and coordinates comprehensive orientation of new staff and training with our Training Department.
• Establishes performance goals and provides counseling, coaching, feedback, recognition, training and development to staff.
• Manages quality improvement initiatives for areas of responsibility and ensures compliance with all mandated standards.
• Identifies and executes on opportunities to convert eligible patients to Primary Care, Physical Therapy, Allergy Department and for all other Ancillary Services
• Collaborates with physician managers and providers to coordinate day-to-day patient care, ensure balanced provider panels within the health care team, and facilitate appointment access for members.
• Ensures telephone messages and patient requests are responded to using established and appropriate protocol and in an appropriate time frame. Works to improve customer service
• At the direction of the Sr. Director of Clinical Operations, develop protocols and procedures relating to patient care
• Is knowledgeable regarding HIPAA, OSHA, and other governmental regulations and ensure implementation and that clinical staff follow appropriate procedures
• Assists with developing and implementing the government quality and reporting programs
• Carry out and follow through with all personnel policies, including dress code, attendance, discipline, and training of clinical staff
• Provides ongoing, documented training of all staff on policies and procedures

We offer competitive compensation packages and benefits for our Site Operations Managers. Join our team of dedicated professionals who are committed to providing high-quality care to patients in need.

Because of the nature of Urgent Care, this position requires the Manager to have flexibility for evenings and weekends.

Job Type: Full-time

Pay: $62,000.00 - $72,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work setting:

• Outpatient

Work Location: In person