Upscale Spa - Front Desk Director

At Hand and Stone, opportunity knocks.

Hand & Stone Massage and Facial Spa is growing rapidly with over 500 locations across the US and Canada!

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?

As the Front Desk Director, you will lead the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal candidate will embrace the principles of servant leadership and will guide our Front Desk to collaborate with peak efficiency through coordination, communication and cooperation.

The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving membership sales targets while delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

What’s in it for you?

- A great opportunity to implement creative strategies to help our spa become as successful as possible!

- Career growth opportunities (continuous face-to-face and remote training)

- Competitive compensation

- Commission opportunities and generous bonuses

- Employee discounts

- Health and dental insurance

- Paid Time Off (PTO)

Please come join us, if you:

- Have a great personality and excellent interpersonal skills!

- Are a self-proclaimed “genius” in sales. We need someone who can help us grow our business and maximize profit and revenue

- Are a dynamic leader who can manage a diverse staff

- Have great communication skills and connect well with staff and stakeholders

- Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)

- Are an empathic individual who can put yourself in someone else’s shoes

- Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities:

- Perform data analysis that drives business decisions and success

- Use sound judgment, work independently, with minimal supervision.

- Plan and direct to meet the daily needs of the operation.

- Track staff schedules efficiently to optimize capacity, revenue and profits.

- Maintain the utmost cleanliness and soothing ambience of the premises

- Manage inventory effectively

- Ensure high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.

- Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.

- Motivates and empowers the team to achieve high standards.

This Job Is Ideal for Someone Who Is:

• Integrity -- Being of high moral character
• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- Focus on the details of work and keeping a clean professional work environment
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Location:

• Hand and Stone Massage and Facial Spa of Wauwatosa, WI 53222 (Next to Starbucks, across from Mayfair Mall)

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Leadership: 3 years (Preferred)

Ability to Relocate:

• Wauwatosa, WI 53222: Relocate before starting work (Required)

Work Location: In person