Ups Field Service Engineer - Michigan

** Our employees voted us Top Workplaces 2022-2023 two years in a row **

Nationwide Power is hiring for UPS critical power Field Service professionals in the Detroit, Michigan area! 

Company Description:

Nationwide Power is the leading provider in the critical power supply industry.  Our core business is the sales and service of uninterruptible power supplies and UPS batteries, along with supporting other critical power components such as emergency generators, switch gear, and HVAC.

Over the past two decades, we have built strong relationships with all major OEM’s, allowing us to offer the best in quality and service to our clients. And as a multi-brand supplier of uninterruptible power supply products, we provide the right solution for each of our customer’s specific needs, as our product line and services are not limited to just one manufacturer.

Position Summary: We strive to deliver the best possible customer experience by providing top-notch customer service as we care for critical power equipment needs. This includes servicing and maintaining Uninterruptible Power Supplies (UPS), Power Distribution Units (PDUs), Bypass Cabinets and Battery systems. Our goal is to make sure our customers are always powered up and ready to go!

 Essential Duties and Responsibilities

• Self-schedule and perform required preventative maintenance services.
• Provide 24/7 on-call emergency services as required.
• Troubleshoot critical power systems down to the root cause and perform repairs with minimum customer downtime or site operation disruption.
• Conform to job related requirements and strive to “do it right the first time”.
• As a Critical Power Professional™, focus on prevention, not assessment.
• Work to the performance standard of Zero Defects (ZD)
• Identify, measure, and eliminate all costly errors / mistakes (price of non-conformance – PONC).
• Create customer success.
• Communicate/ educate customers on basic operation of their equipment.
• Maintain and safeguard company-issued tools and equipment.
• Protect company confidential and proprietary information, manuals, and records.
• Coordinate and manage all on-site subcontractors as necessary.
• Maintain personal vehicle in safe and operational condition and always maintain current insurance with valid driver’s license.
• Contribute to company growth by assisting Sales Department with opportunities for critical power equipment and other value-add products.
• Timely and accurately submit paperwork including Field Service Reports, expense reports, and RMA’s.
• Provide training and mentoring to less experienced employees where necessary.
• Attend product specific training as necessary.
• Perform initial starts-up and commissioning of equipment.
• Perform battery installation, removal, and disposal. 

 Required Qualifications:

• An Associate’s degree in Electrical or Electronic Engineering technology (or a highly related field), and a minimum of 4 years of experience servicing, troubleshooting, installing and maintaining critical power or similar equipment.
• Ability to transfer existing and/or previously learned skills toward learning a technical profession via hands-on training, lecture / classroom training and On-the-Job (OJT) training.
• Clear, concise, written, and verbal communication skills.
• Mechanical aptitude.
• Ability to interact comfortably with all levels of internal and external customers.
• Must have the ability and self-motivation to manage one's own schedule.
• Standard computer skills including MS Outlook, Word, and Excel.

 Additional / Preferred Qualifications:

• A Bachelor’s degree in Electrical or Electronic Engineering Technology or a highly related field, and a minimum of 10 years of hands-on experience servicing, troubleshooting, installing and maintaining critical power equipment.
• Factory training, or the equivalent, in the repair and maintenance of multiple leading UPS brands is preferred.
• Prior critical power Field Service experience.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and schematics.
• Working knowledge of OHM's law and electronic theory.
• Ability to evaluate the operating conditions of equipment.

 Physical Demands

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds. Valid driver’s license is required.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment can vary by job site.

The work environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can vary by job site. Sites include, but are not limited to:

• Data Centers / Computer Rooms
• Hospitals
• Office Environments
• Refineries
• Manufacturing Facilities
• Paper Mills
• Utility Company Substations
*Any additional location that requires critical / back-up power.

Benefits

• Competitive salary
• Full benefits package including health benefits, 401k match and paid vacation
• In-house training and credentialing program
• Career in growing and stable field
• Rewards & recognition programs
• Pride in working with an industry leader

Nationwide Power believes in work-life balance. We pride ourselves on being the best, not the biggest. Our team of Critical Power Professionals™ possess an average of 22 years combined military and industry experience, which helps demonstrate our commitment to quality to our national customer base. We constantly maintain a customer satisfaction rating of 98.7% or higher.  

We're not just another critical power service company. At Nationwide Power, we believe in “Doing it Right the First Time."  We're looking for someone with a great attitude and a team-oriented mindset to join our amazing team of quality-centered professionals!

If that sounds like you, we'd love to have you onboard! Apply today!