Location: Dallas, TX
Duration: Full time / Permanent
VISA: EAD / GC / Citizens only
Salary: Open
Job Title / Position: Tier1 Production Support - UNIX_Perl Scripting
Job Description:
The primary function is providing support and solutions for a Telecom billing systems
Correct data for billing, online and usage fallout
Write scripts and quantifications for data problems
Support during production outages
Answering customer queries
Analyze and mitigate production issues
Maintain and responsible for Production CSL/SLA and KPIs
Root cause analysis for interface issues
Root cause analysis for data issues
Root cause analysis for billing issues
Root cause analysis for production failures
Technical Responsibilities:
Mandatory: Strong working knowledge of Oracle SQL and Unix and Perl (scripts)
Mandatory: Should have worked in Production Support environment. Developers excuse
Mandatory: Should have worked in Java, websphere
Understanding of interaction and interfaces between multiple billing systems.
Experience with investigating and solving production issues
Knowledge of the architecture and Functionality of a Billing systems
Ability to interact with customer and business organizations
Ability to create technical documentation
Good English
Good communications skills
Relevant Years of Experience Required: 3 Years
Must Have Technical Qualifications:
Minimum of 2 years experience in production support ( Unix & Perl Scripting)
Must Have Business Qualifications:
Willing to work in Dallas
Minimum 18 months commitment to stay in the project in required
Good to Have Qualifications: Good Communications and Analytical Skills