Address
Form of workJob Description
OVERALL RESPONSIBILITY
Responsible for administration of a Linux, VMware, Windows, and MacOS computing environment with a focus on shared NAS storage supporting administrative and research needs.
PRIMARY DUTIES
To provide the highest levels of technical and customer support to all Laboratories, Departments and personnel associated with The Whitehead Institute:
● Administers shared storage platforms, including NetApp, Isilon, and ZFS storage hosts
● Monitors, escalates, and remediates alerts to address potential incidents
● Applies best practices for storage, network and backup security to all platforms.
● Researches, evaluates, and recommends software and hardware solutions which ensure high quality and cost-effective operations.
● Play a key role in Business Continuity Planning and DR strategy, ensuring our designs make effective use of fault-tolerant and replication
solutions.
● Evaluates storage platforms to ensure optimal system performance.
● Coordinates with network and technical support services on network related problems.
● Works directly with vendors regarding problems and related issues, and configures hardware and software for resolution, as needed.
● Integrates cloud-related work with local services to determine best fit.
● Performs other related duties and responsibilities, as requested.
ADDITIONAL DUTIES
As needed, will provide cross coverage with other members of the Systems Team staff.
● Assists researchers with programming questions as needed.
● Writes/debugs programs, shell scripts, python scripts for system maintenance and user support.
● Installs scientific software and assists with upgrading HPC software.
● Administer and manage core services such as OpenLDAP, Active Directory, G-Suite Applications, and Okta.
● Participate in on-call rotation (1 week every 5 weeks)
QUALIFICATIONS
Education
● Bachelor’s degree in computer science or equivalent experience
● Industry training or certification in storage administration and management
Experience
Required
● 3-5years in-depth practical experience with Netapp, Isilon, and other NAS products.
● Experience with setting up Cloud environments for storage and archive.
● Experienced with aspects of systems administration and fundamental networking/distributed computing concepts, including TCP/IP, DNS, NFS, CIFS and DHCP.
● Must be able to work in a demanding user/development environment.
● Position requires knowledge of best practices in systems and Storage administration.
● A track-record of exceptional customer support, both verbally and in written form.
● Strong problem solving and analytical skills.
● Must be highly organized, and be able to juggle many projects at once.
● Must use independent judgment and show initiative.
Preferred
● Familiarity with web development and administration using WordPress, Drupal, and other CMS solutions, both on-prem and cloud based.
● Ability to write/debug scripts (Shell, Python, Perl, etc).
● Cluster queueing software experience (Slurm, etc) and the ability to analyze cluster job workflows and requirements is a plus.
● Familiarity with the Biology related scientific services (Jupyter, R/RStudio)
● Experience with Splunk, Crowdstrike, Google Workspace, and Okta is a plus.
*Relocation Assistance available
Whitehead Institute for Biomedical Research is a leading, nonprofit research and educational institution that has defined the cutting edge of biomedical science, creating a legacy of research excellence and academic eminence since 1982. Wholly independent in its governance, finances and research programs, Whitehead shares a teaching affiliation with Massachusetts Institute of Technology (MIT), offering the intellectual, collegial and scientific benefits of a leading research university. Whitehead’s Faculty Members and Fellows run pioneering programs in cancer research, immunology, developmental biology, stem cell research, regenerative medicine, genetics and genomics—programs with a record of success.
We offer excellent benefits including a choice of health insurance options; a generous retirement plan; comprehensive dental, disability and life insurance coverage; competitive salary, substantial vacation and holiday time; and programs for tuition reimbursement, dependent care assistance, pre-tax spending accounts, and subsidized public transportation or parking. We also offer relocation assistance.
The Whitehead Institute believes diversity, equity and inclusion (DE&I) are integral to its values and mission. As a research Institute dedicated to improving human health through biomedical science, we believe that diverse thought invokes creative inquiry, drives innovation, and fuels scientific breakthrough. We welcome all individuals of all backgrounds including race, ethnicity, gender identity and expression, sexual orientation, age, veterans status, national origin, disability, marital status, parental status, socioeconomic status and/or origin. Whitehead Institute is an Equal Opportunity Employer.
