Universal Employee (Member Service Representative)

Job Type
Full-time
Description
PFCU is looking for a Universal Employee to serve our membership at our Caledonia branch location.
The chosen candidate will:
Assist the credit union in achieving its mission statement: Local people dedicated to hometown service one member at a time, anytime. To accept personal responsibility and accountability for every member contact and take personal ownership of all situations presented. Including, but not limited; actively seek out opportunities to grow membership and loans at PFCU. To perform duties of a Teller and LMS Representative. Support, model & adhere to PFCU's Service Standards as outlined in My Marc.
Requirements
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
Member Service Essential Duties and Responsibilities Include but are not Limited to

• Build relationships, be dependable, demonstrate initiative, responsibility, integrity, professionalism and take responsibility to see that all tasks are done correctly. Handle situations with confidence, knowledge and creativity; seek guidance from supervisor when necessary.
• Open new membership accounts; perform member account maintenance including opening additional shares, certificates of deposit and services opened after established membership.
• Process additional account maintenance including but not limited to; adding/changing authorized account users, address changes, check reorders, renewing certificates of deposit and subsequent actions.
• Open, monitor access and close Safe Deposit Boxes.
• Perform notary duties.
• Maintain knowledge of the loan policy, interest rates, available terms and loan alternatives. Referring any loan application inquiries to a loan originator.
• Cultivate personal relationships with the membership. Sell and steal loans; providing a soft hand off of the member to a loan originator. Refer and promote products and services of benefit. Assist members with consumer loan closing.
• Certified in Financial Counseling. Will actively participate and obtain certification as the opportunity is available.
• Use necessary formats to effectively communicate with members and coworkers. Promptly respond to all forms of communication including incoming phone calls, emails, spark and voicemail.
• Actively participate in the incentive program, when applicable.
• Maintain proper knowledge regarding security policy and all procedures for Branch.
• Seek training opportunities to develop or enhance knowledge through training, conference, reading and etcetera. Willingly participate in and attend educational functions and meetings as requested by management.
• Perform all other duties as assigned.

Teller Essential Duties and Responsibilities Include but are not Limited to:

• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions.
• Run transactions using cash and checks; deposits, withdrawals, transfers funds, makes payments and disburses funds. Provide members with account status, including current balances. Understand and complete appropriate forms needed to assist member. Secure your assigned cash and checks, including bottom drawers. Maintain and balance a cash drawer / TCR. Able to find errors with minimal help beyond introductory period.
• Verify member ID; examine checks for endorsement and negotiability. Detect and resolve discrepancies promptly.
• Able and willing to help with daily duties; including but not limited to Check 21, scanning, balancing gift and pre-paid cards, processing of mail deposits, processing ATM, business deposits, Night Drop deposits, rolling coin and stocking supplies; remembering that your primary purpose is to serve the member.
• Maintains transactions average, overs/shorts, voids/adjustments at a satisfactory or greater level.
• Use necessary formats to effectively communicate with members and coworkers. Promptly respond to all forms of communication including emails and voicemail.
• Maintain an up-to-date comprehensive knowledge of all credit union products and services. Maintains an up to date and comprehensive knowledge on all related policies, procedures, and rules & regulations, including security procedures.
• Assume responsibility for member education. Promote, explain and cross-sell other credit union products and services that would benefit the members current needs. Actively participate in Credit Union incentives.
• Ensures that the Credit Union's image is favorable and clean, reflecting a sound and secure financial institution; practice sound housekeeping procedures, safety measures, and provide a pleasant atmosphere for members and co-workers, including privacy, confidentiality and ease of use.
• Perform drive-up and teller functions; as needed at any location.
• Ensure that OFAC, currency reporting, Red Flag and suspicious activity reports are done promptly and correctly.
• Maintain cleanliness and security of work area and equipment including protecting the confidentiality of member information.
• Develop and cultivate community relationships.

Education Requirements
High School Graduate or equivalent
Work Experience
Two years sales experience preferred.
PFCU is an equal opportunity employer.