Universal Banker (Floater)

We are now accepting applications for a Universal Banker (Floater)! This position will be based at our Weslaco Banking Center and serve primarily the Weslaco, Elsa, and Harlingen area.

Organization and Purpose

Rio Bank is a South Texas owned and managed bank with a strong focus on customer service. Our team members are passionate about helping our customers achieve their financial goals. We are committed to providing our employees with the tools and resources they need to succeed, and we offer a variety of career opportunities that allow our employees to grow and develop.

If you are looking for a challenging and rewarding career in banking, Rio Bank is the place for you. We offer competitive salary and benefits, as well as a supportive and collaborative work environment.

If you know someone who would make a great addition to our team, kindly refer them to our Career Opportunities page at https://www.rio.bank/Career-Opportunities. The ideal candidate possesses strong customer service and organizational skills, is able to communicate well both verbally and in writing, and has prior banking experience.

Summary

As a Universal Bankeryou would be responsible for providing exceptional customer service, opening new accounts, and processing a variety of teller transactions. You would also play a key role in educating customers about Rio Bank's products and services and recommending products as appropriate.

Work Schedule

Monday - Friday, 7:45 a.m. to 6:15 p.m. (hours vary)

Saturdays, 8:45 a.m. to 1:15 p.m. (on a rotation basis)

Duties & Responsibilities

• Provide a high level of customer service to our customers
• Process a variety of retail and commercial transactions such as deposits, withdrawals and check cashing
• Balance cash drawer daily
• Assist in ordering, receiving, verifying, and distributing cash
• Open and close accounts and perform account maintenance
• Process check orders, debit cards, wire transfers, and stop payments.
• Promote the bank's products and services
• Answer customer inquiries in a helpful manner and refer customers to to other departments as needed
• Process ATM, Debit and ACH disputes
• Adhere to all bank policies and procedures
• Maintain a good record of attendance and punctuality

Job Qualifications

Required

• High school diploma or GED
• One (1) or more years of experience in a customer service role
• Two (2) years cash handling experience in a financial institution or combination of education and experience
• Excellent customer service skills
• Strong problem-solving, organizational and time management skills
• Ability to work independently and as part of a team
• Ability to make effective decisions under pressure
• Proficient in Microsoft Office Suite
• Valid driver license.

Preferred

• Working knowledge of banking rules and regulations
• Bilingual (English/Spanish) ability

Benefits

• Paid time off
• Paid holidays
• 401(k) plan with company match
• Medical, dental and vision insurance
• Life insurance
• Employee assistance program
• Flexible spending account (FSA)
• Training and career development
• Charity match
• Community engagement
• Professional and friendly work environment

Rio Bank is an equal opportunity employer and is committed to providing equal employment opportunity for all persons regardless of race, religion, color, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Reasonable accommodations for an individual’s disabilities will be made for qualified applicants who are able to successfully perform the essential functions of the job with or without reasonable accommodation.