Underwriting Operations Technician

MSIG North America continues to grow!

Responsible for supporting the underwriting process for multiple lines of insurance coverage which includes property, casualty, workers compensation, umbrella, excess lines, marine and automobile coverages.
Under supervision provide technical underwriting and administrative support for less complex assigned new and renewal accounts. Including but not limited to collecting data, account setup, rating, producing quotes and binders, issuing policies and endorsements. Proactively assist in ensuring the underwriting process is handled efficiently and accurately. Provide Underwriters with required reports and analysis.
Essential Functions:

• Collect and reconcile new and renewal submission information to prepare policy/account files for underwriter review with direction in accordance with company underwriting guidelines and standards.
• Review and analyze account information for necessary underwriting data (exposures, loss information, driver information, financials, loss control reports, etc.). Communicates and follows up with broker for missing information.
• With guidance, review, analyze and accurately input financial and statistical information into the appropriate system(s) to provide timely and accurate quote (pricing), policy, reinsurance, endorsement processing. Maintain various databases to ensure all systems accurately reflect updated account information/documentation in accordance with company underwriting guidelines.
• Interpret data and set up accounts in appropriate system(s) ensuring accuracy, working directly with the underwriter.
• With guidance from the Underwriting Team produce quotes and binders for new and renewal accounts/policies (i.e., identify/gather relevant account information to quote and/or bind the policy; identify proper forms and endorsements used for policy construction, etc.).
• Develop a basic understanding of reinsurance placement to complete all aspects of reinsurance tasks per underwriting guidelines with supervision.
• Perform quality control checks to ensure data accuracy and maximize the integrity, quality and usability of information which will minimize discrepancies encountered by other departments.
• Proactively problem solve to meet and exceed client/broker expectations with internal standards.
• Provide excellent customer service in a timely and professional manner to internal and external customers including, but not limited to Underwriters; Operations; Agents and Brokers; to facilitate the processing of business with current and prospect accounts.
• Respond to brokers service requests for loss runs, endorsements, etc.; ensure all appropriate documentation is received (i.e., signed statements of values; signed terrorism rejection forms; obtaining copies of underlying policies for umbrella and excess policies). Research and assist in resolving inquiries generated from internal and external customers (i.e., policy/account status, rating, and billing issues, etc.).
• Order and retrieve Risk Engineering reports as necessary based on underwriting criteria. Review inspection reports and summarizes/highlights key elements based on existing underwriting data; follows-up on recommendations to ensure compliance to MSIG risk management standards.
• Accurately enter data into Cat Modeling Template and submit to Cat Modeling Team. Analyze output for both catastrophe management as well as improve underwriting decisions. Provide the underwriter with base analysis (i.e., flood zone info, if included).
• With supervision, process, and issue mid-term premium and non-premium bearing endorsement transactions within threshold. Refer all material change endorsement requests to appropriate Underwriter for sign-off and approval.
• Properly document all systems/account files within established due dates. Ability to effectively manage, organize and prioritize multiple tasks.

Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: This is an entry level position for individuals with no insurance experience or an individual with prior office experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience Required:
Diploma/Degree & Experience
High School diploma or GED is required. College credits or bachelor’s degree, preferred.
1+ years prior customer service experience and basic knowledge of insurance underwriting process, preferred.

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!
It is the policy of MSIG-NA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG-NA will provide reasonable accommodations for qualified individuals with disabilities.