Underwriting Assistant

Zenith is a team of Workers’ Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers’ Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional.

A Brief Overview

Under general supervision, performs diverse clerical duties requiring knowledge and understanding of applicable underwriting procedures and policies to support professional staff. Tasks require judgment, initiative, and clear communication.

What you will do

• The essential functions of this position include, but are not limited to, the following:
• Contributes to the sales process through New and renewal preparation including the collection of necessary internal and 3rd party information, review and annotation of key information, and clear communication and follow-up with agency.
• Responsible for: Prospect and customer entry and adjustments or updates, policy issuance, endorsements, policyholders correspondence, multi-state quoting, maintenance of producer files, running management or marketing reports, assist with Premium Audit issues and corrections, past due collections etc.
• Daily issuance of cancellation, rescission and reinstatement notices.
• Builds and fosters internal and external relationships in order to provide a superior underwriting product and customer service experience.
• Ability to communicate clearly and partnering with underwriters and agents.
• Responsible for file completion and assisting the underwriter in prioritization of accounts.
• Be fluid and flexible in tasks and procedures as direction and needs of the underwriter can change quickly and frequently.
• May be involved in visits with agents or clients.
• Under supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes.
• Course of action is often determined by interpreting established procedures and policies.
• Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem has limited difficulty or complexity.
• Refers complex, unusual problems to Supervisor or Underwriter.
• Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Works productively and harmoniously with others on a consistent basis.
• Responds positively to direction and feedback on performance.
• Consistently maintain professional and appropriate demeanor.
• Performs other duties as assigned.
• Maintains an openness to exposure of new ideas and processes.
• May assume back-up in absence of underwriter or other assistants.
• May provide general guidance, training, and technical assistance to newer staff members.

Education Qualifications

• High School Diploma or equivalent combination of education and experience required.
• Bachelor’s Degree or equivalent combination of education and experience preferred.

Experience Qualifications

• Relevant work experience required.

Skills and Abilities

• Computer literacy required.
• Strong math and reading skills required.
• Policy systems proficiency preferred.
• Insurance industry experience preferred.
• Strong skills in time management, organization, and problem solving.
• Strong verbal and written communication skills with emphasis on telephone and email communication.
• Demonstrated ability to readily learn and apply new information/concepts in area of practice.

The expected salary range for this position is $52,609.23 - $65,761.54. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Zenith Insurance Company.