Underwriting Agency Services Analyst

The Mission of The MEMIC Group is to make workers' comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety. The secret to the success and longevity of great organizations is their shared vision and strong values. At MEMIC our values are to be conscientious, to be an expert, to be a partner, to be curious and to be transparent.
Under the direction of the Agency Services Manager, the Analyst would be responsible for overseeing and maintaining the various Agency Services functions such as but not limited to: ensuring compliance with regard to agency and producer license appointments in all states; administration, drafting, and modification of agency contracts; managing vendor relationships on several applications; facilitating the progress and success of the leads program for all regions; and working independently as well as with other departments to improve the efficiency and effectiveness of all Agency Services functions to maximize customer service.

• Verifies, coordinates, and processes all producer and/or agency appointments for MEMIC. This includes daily interaction with various Underwriting teams and agencies.
• Collects and maintains proprietary producer and agency information while handling under the strictest of confidence.
• Ensures timely submission of license and appointment materials to third party vendors and/or licensing bureaus for the completion of license and appointment renewals.
• Researches license renewal and appointment rejections and escalate as needed.
• Analyzes and facilitates company contingent commission plans and present to Senior leadership and agency principals.
• Works independently with vendors to create and maintain efficiency within our various applications.
• Analyzes and facilitates lead data as part of the Underwriting Leads Program for all regions.
• Creates and maintains agency records within the various company systems and communicates internally as needed.
• Drafts contracts for new agency relationships and facilitates the receipt and submission of the fully executed contracts via DocuSign.
• Analyzes and interprets data to develop steps that will improve Agency Services processes and results.
• Responds to loss run requests from agents and policyholders within 24 hours of request.
• Updates submissions in both ImageRight & CRM to ensure accurate and relevant data is captured so it can be used in downstream applications.
• Responds to questions from agents received via telephone, mail, email and/or fax.
• Assists with Quick Comp related support. This includes the initial setup of new users within the portal and Help Line support.
• Assists with agency events planning.

Requirements:

• Bachelor's degree with 2-3 years of work experience or equivalent combination of education and work experience is preferred.
• Property & casualty insurance industry knowledge preferred.
• Proficient in typing and PC skills, strong knowledge of Microsoft Office, Excel, Word, Adobe and PowerPoint.
• Must be highly organized; detail oriented, have good written and communication skills and able to work independently and have exceptional creative thinking skills.
• Ability to organize and prioritize assigned work, interpret data, meet deadlines, work independently and manage multiple tasks.
• Must be a team player, highly focused and maintain professionalism at all levels.
• Must provide superior customer service to internal and external clients at all times.
• Strong presentation skills with the ability to speak confidently in front of both small and large groups, as well as all levels of an organization.

Our comprehensive benefits package includes all traditional offerings such as:

• Health Insurance options, Dental Insurance options and Vision Insurance
• Employee Life Insurance/AD&D and Dependent Life Insurance options
• Short-term & Long-term Disability
• Health Savings Account with potential employer match
• Flexible Medical and Dependent Care Account
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Legal/Identify Theft Insurance options
• Long Term Care Insurance
• Pet Insurance
• 401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
• 4 weeks of Paid Time Off (PTO)
• 7 paid holidays

We also offer other benefits to help foster a healthy, balance lifestyle such as:

• Flextime schedules
• Paid Parental Leave
• Student loan paydown and refinancing assistance
• Educational assistance for job related courses, seminars, certifications or degrees
• One paid day every year to volunteer for your non-profit of choice
• On-site fitness center (Maine & Virginia) or fitness reimbursement
• Subsidized parking
• Sit-Stand desks & daily stretch breaks

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace.