Ucce Engineer

The top skills they are looking for are:

UCCE

WebEx Contact Center - WxCC

Google Dialog flow

Python

Conversation IVR

Generative AI

Description:

Both UCCE and WebEx Contact Center (WxCC) experience required.

We are currently seeking a UCCE Support Engineer for a long-term contract. The Engineer should have some technical background, critical thinking skills and a “do the right thing” attitude.

Cisco Contact Center Applications Engineer

Cisco Technologies used (5 years + experience in listed version or earlier versions).

• ICM 12.6

• CVP/Call Studio 12.6

• Finesse 12.6

• CUIC 12.6

• UCM 12.5/14.0

Other Technologies used (2 years+ experience preferred).

• SQL Server

• Calabrio Call Recording

• Verizon Inbound Network Manager

• AT&T Route IT

• Microsoft Visio

• Handle assigned workflow in Atlassian JIRA

• Python programming language

• Google Dialogflow

• Webex Contact Center

Day to Day Responsibilities:

• Communicate with business clients and organize and execute contact center implementations. This could involve activating a completely new contact center site, creating contact center applications based on requirements, modifying existing applications, and handling reporting needs.

• Responsible for full contact center application delivery cycle from late design stage to full implementation.

• Train supervisors/agents in the use of Cisco contact center products.

• Explain contact center technologies to non-technical audiences.

• Comfortable leading conference calls with business associates at all levels to agree contact center designs, implementations, and deadlines.

• Support go-lives via remote chat and conferencing (Webex).

• Document implementations and/or changes in Microsoft Visio.

• Comfortable with Cisco Contact Center infrastructure and processes. The role plays a part in the on-call rotation (one week in every seven to ten) and will be expected to handle outages if required.

• Comfortable working with little supervision.

Skills:

reporting, UCCE, Cloud

Top Skills Details:

reporting, UCCE

Additional Skills & Qualifications:

UCCE experience needed.

The role plays a part in the on-call rotation (one week in every seven to ten) and will be expected to handle outages if required.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.