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Immediate need for a talented UCCC SME (Avaya ). This is a Fulltime opportunity with long-term potential and is located in Lansing, MI(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 24-05194
Pay Range: $140k - $150k/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Job ID: 24-05194
Pay Range: $140k - $150k/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Installation, configuration operation and maintenance of IP Telephony equipment and systems. Routing testing of all IPT equipment and software.
- Call Configuration support for existing IP Telephone.
- Escalating the Calls to Service Desk for OEM / Partner support for break-fix and configuration changes in the existing solution.
- Troubleshooting of Hardware and Software issues.
- Co-ordination with vendor for Hardware Break-Fix support, work with TAC for Major Incidents.
- Manage mission critical UC and CC Environment for ~5000 user base.
- Administration of Telephony, Onsite and remote end user administration.
- Responsible for installing and resolving issues related to Unity Voice mail, Voice Mail Profile, Voicemail Templates and Auto Attendant.
- Fault and performance management.
- Incident, change, and problem management.
- Provide need basis on-call services support outside of regular client business hours.
- MIS reporting.
- Ensuring SLAs / KPI.
- Expertise in performing version upgrades, migrations between on Central Call Managers.
- 10 to 12 years of experience in handling Enterprise Telecom/ VOIP operation as a SME.
- Minimum 10+ years of experience in managing Avaya, Cisco and MS Teams UC and CC technologies.
- Good knowledge of VOIP Networking, network protocols and routing.
- Good working knowledge on Call Managers, CUCM, CUCME, Avaya IP Office IP-500 V2, Voice recorder.
- Demonstrated thorough understanding of Voice Gateways, Protocols (H323, SIP, and MGCP, CCS, CAS) in providing solutions to customer.
- Assess and analyze Call Flows, network quality issues, security, SIP, SCCP, H.323 and MCGP protocols.
- Circuit Type –DTI (E1/T1), PRI (E1/T1), BRI.
- Minimum qualifications Regular Science Graduate/ BE/ B.Tech / BCA/ MCA.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#DEL
