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Form of workJob Description
This position is eligible for remote work in the state of Texas (subject to change). You must reside within one-hour of the Austin HQ located at 4000 Jackson Ave, Austin TX 78731.
To apply for this position, complete an on-line application through the Applicant Career Section or WorkInTexas. TxDMV does not accept paper applications.
Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
This position does not require a Texas Commission on Law Enforcement certificate nor is it a law enforcement position. Performs complex investigative work in support of the Texas Department of Motor Vehicles, Enforcement Division (ENF), Motor Vehicle Investigations. This position processes, investigates and resolves complaints and/or inquiries regarding business activities regulated by the Department. Work requires contact with high-level executives, attorneys, law enforcement, governmental officials, and private entities. Work requires extensive travel. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES
Reviews and evaluates consumer complaints to determine if a violation has occurred and makes recommendations concerning action to be taken.
Conducts complex field investigations and/or investigations of reported and suspected violations of statutes and rules; documents observations/findings.
Evaluates complaints filed to determine applicability of regulatory statutes.
Identifies, gathers, and examines complex records necessary to complete investigations.
Develops lists, contacts and/or interviews potential witnesses.
Prepares and completes investigative reports. Conducts field inspections and completes inspection reports. Issuance of Notice of Violations (NOV) when necessary.
Coordinates with regulated businesses and consumers regarding complaints.
Answers inquiries and provides guidance to regulated businesses.
Conducts research of state and federal statues, regulations and other issues affecting area of jurisdiction.
Makes recommendations concerning administrative penalties and assists in the settlement of violations.
Facilitates resolution of complaints through mediation efforts with all concerned parties.
Maintains case suspense files.
Provides expert testimony in court cases.
Will travel 50% of the time. May include overnight travel. Travels by plane and/or car. May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other job-related duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
Considerable knowledge of:
Investigative practices and procedures
Working knowledge of:
Arbitration, mediation, and negotiation
Auditing and investigative methods, practices, and procedures
Applicable laws, rules, and regulations
Legal terminology
Proficient skill in:
Scheduling work assignments
Public relations for maintaining effective working relationships with individuals and groups.
Analyzing and organizing technical data
Conducting interviews
The use of personal computers and applicable programs, applications, and systems
Interpreting and applying laws, rules, and regulations
Qualifications:
MINIMUM REQUIREMENTS
EDUCATION AND EXPERIENCE:
Graduation from high school or equivalent plus four (4) years' experience conducting investigations, audits, compliance reviews, or another type of work involving data or evidence collection, research, and analysis. College education or technical training in law enforcement, investigations or a related field may be substituted for experience on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.) Official sealed transcripts of all college hours/degrees listed on State of Texas application will be required on or before the first day of employment if selected for the position.
ADDITIONAL INFORMATION
BENEFITS:
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:
ü Retirement Plan
ü Paid Group Health & Life Insurance for employees
ü Paid Holidays
ü Paid Vacation Leave
ü Paid Sick Leave
ü Dependent Optional Life Insurance
ü Paid Vacation Leave
ü Dependent Health & Life Insurance
ü Dental Insurance
ü Voluntary AD&D Insurance
ü Vision
ü Health & Dependent care flexible spending accounts
QUALIFIED EMPLOYER:
In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program.
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
JOB OFFER AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:
• Proof of education and experience listed on the application.
• Eligibility to work in the United States.
• Satisfactory results from a pre-employment criminal history background check and driver's record check.
• Compliance with Selective Service registration for males ages 18-25.
VETERANS:
If selected for the position the following must be provided for proof of veterans' preference:
• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found in the State Auditor's Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.
SUBMISSION OF APPLICATION:
Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information. The resume must include the employer's name and dates of employment for relevant work experience to be considered by the hiring authority.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran's status, genetic information, or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance by calling or 512-465-4043.
This position is eligible for remote work in the state of Texas (subject to change). You must reside within one-hour of the Austin HQ located at 4000 Jackson Ave, Austin TX 78731.
To apply for this position, complete an on-line application through the Applicant Career Section or WorkInTexas. TxDMV does not accept paper applications.
Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
This position does not require a Texas Commission on Law Enforcement certificate nor is it a law enforcement position. Performs complex investigative work in support of the Texas Department of Motor Vehicles, Enforcement Division (ENF), Motor Vehicle Investigations. This position processes, investigates and resolves complaints and/or inquiries regarding business activities regulated by the Department. Work requires contact with high-level executives, attorneys, law enforcement, governmental officials, and private entities. Work requires extensive travel. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES
Reviews and evaluates consumer complaints to determine if a violation has occurred and makes recommendations concerning action to be taken.
Conducts complex field investigations and/or investigations of reported and suspected violations of statutes and rules; documents observations/findings.
Evaluates complaints filed to determine applicability of regulatory statutes.
Identifies, gathers, and examines complex records necessary to complete investigations.
Develops lists, contacts and/or interviews potential witnesses.
Prepares and completes investigative reports. Conducts field inspections and completes inspection reports. Issuance of Notice of Violations (NOV) when necessary.
Coordinates with regulated businesses and consumers regarding complaints.
Answers inquiries and provides guidance to regulated businesses.
Conducts research of state and federal statues, regulations and other issues affecting area of jurisdiction.
Makes recommendations concerning administrative penalties and assists in the settlement of violations.
Facilitates resolution of complaints through mediation efforts with all concerned parties.
Maintains case suspense files.
Provides expert testimony in court cases.
Will travel 50% of the time. May include overnight travel. Travels by plane and/or car. May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other job-related duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
Considerable knowledge of:
Investigative practices and procedures
Working knowledge of:
Arbitration, mediation, and negotiation
Auditing and investigative methods, practices, and procedures
Applicable laws, rules, and regulations
Legal terminology
Proficient skill in:
Scheduling work assignments
Public relations for maintaining effective working relationships with individuals and groups.
Analyzing and organizing technical data
Conducting interviews
The use of personal computers and applicable programs, applications, and systems
Interpreting and applying laws, rules, and regulations
Qualifications:
MINIMUM REQUIREMENTS
EDUCATION AND EXPERIENCE:
Graduation from high school or equivalent plus four (4) years' experience conducting investigations, audits, compliance reviews, or another type of work involving data or evidence collection, research, and analysis. College education or technical training in law enforcement, investigations or a related field may be substituted for experience on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.) Official sealed transcripts of all college hours/degrees listed on State of Texas application will be required on or before the first day of employment if selected for the position.
ADDITIONAL INFORMATION
BENEFITS:
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:
ü Retirement Plan
ü Paid Group Health & Life Insurance for employees
ü Paid Holidays
ü Paid Vacation Leave
ü Paid Sick Leave
ü Dependent Optional Life Insurance
ü Paid Vacation Leave
ü Dependent Health & Life Insurance
ü Dental Insurance
ü Voluntary AD&D Insurance
ü Vision
ü Health & Dependent care flexible spending accounts
QUALIFIED EMPLOYER:
In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program.
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
JOB OFFER AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:
• Proof of education and experience listed on the application.
• Eligibility to work in the United States.
• Satisfactory results from a pre-employment criminal history background check and driver's record check.
• Compliance with Selective Service registration for males ages 18-25.
VETERANS:
If selected for the position the following must be provided for proof of veterans' preference:
• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found in the State Auditor's Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.
SUBMISSION OF APPLICATION:
Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information. The resume must include the employer's name and dates of employment for relevant work experience to be considered by the hiring authority.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran's status, genetic information, or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance by calling or 512-465-4043.
