Tutor Supervisor, Sponsored Projects - School of Computer Science - HCII

About PLUS:
The PLUS - Personalized Learning Squared project, run by the Human-Computer Interaction Institute at Carnegie Mellon University aims to double the rate of math learning in middle school students, particularly those who have been historically underserved. This project is operated in collaboration with Carnegie Learning and Stanford University and is led by Principal Investigator Prof. Ken Koedinger and Shiv Gupta.
Our program features a hybrid tutoring platform that combines human and AI tutoring to deliver personalized learning for each student. We are currently working with school districts in Pennsylvania, Maryland, and California. Our team consists of diverse individuals with backgrounds ranging from experienced researchers to high-tech to small startups and we operate in a fast-paced and fun environment.
About The Role:
As a Tutor Supervisor at PLUS, you will be responsible for recruiting, onboarding, scheduling, and managing (mostly remote) tutors at our partner school sites.
Your core responsibilities will include:

• Recruiting, onboarding, and supervising tutors
• Working with researchers, learning engineers, and program managers to coordinate and schedule the tutoring program at partner schools.
• Meetings and regular communication with PLUS leaders and school administrators
• Conducting orientation and training for new tutors in conjunction with learning engineers
• Developing and maintaining relationships with school administration, classroom teachers, tutors, and students
• Designing, developing, and improving policies and processes for tutor management as we scale up.
• Maintaining files and records of tutoring activities and for each tutored student
• Providing feedback on tutor performance and working with the Product team to ensure a positive learning experience for tutors involved in the program.
• Develop, facilitate, and evaluate math tutor training resources.
• Coordinate tutor training in partnership with faculty and other staff.
• Manage the payroll process for undergraduate tutors.
• Build a community of tutors.

What You Bring:

• Bachelor's Degree
• 1-3 years of experience working in early mathematics programs and/or as a math specialist
• Must have the willingness to engage with and mentor college students.
• Detail-oriented and able to manage multiple ongoing priorities.
• Excellent communication skills and a commitment to implementing inclusive practices.
• Growth-focused mindset with an emphasis on mentoring students

What We Offer:

• Competitive salary and benefits package including an automatic 8% monthly contribution to a retirement plan.
• Professional development opportunities including tuition benefits at CMU for you and your dependents.
• Comprehensive health insurance and generous PTO
• Chance to work with the world's foremost learning science researchers.
• A fun, high-octane team that will work with you every step of the way.

Requirements:

• Successful background check

Inclusion and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of diverse audiences. We are looking for someone who shares our values and who will support the mission of the university through their work.
At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role's responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.
Are you interested in this exciting opportunity?! Apply today!
Location
Pittsburgh, PA
Job Function
Academic Program Administration
Position Type
Staff - Fixed Term (Fixed Term)
Full Time/Part time
Full time
Pay Basis
Salary
More Information:

• Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.
• Click here to view a listing of employee benefits
• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
• Statement of Assurance