Trust Relationship Officer

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Provides support to Trust Officers in the servicing and operational maintenance of more complex trust and estate account /portfolios, ensuring compliance with pertinent Company policies and external regulations.

As our Trust Relationship Officer you will:

• Provide quality service to account customers and beneficiaries in responding to more complex written and telephone inquiries.
• Receive investment instructions from customers and/or investment advisors and requests for discretionary distributions from beneficiaries and prepare appropriate documentation; obtain officer or committee approvals and forward to operations area.  Follow through on transaction processing and send and receive wire transfers
• Research and respond to customer requests and problems
• Prepare and maintain appropriate documentation for each payment, ensuring completeness and appropriate customer, co-fiduciary, officer and/or committee approvals
• Calculate dollar amounts and prepare periodic principal and income payments based on client instruction and/or appropriate fiduciary accounting principals.  Keep activity reports and files as requested; review for accuracy, taking corrective action as required
• Prepare files for imaging
• Maintain appropriate records of activity and assemble, complete and/or amend related documentation; contact customers to resolve documentation exceptions
• Assist in processing deposits and distributions and with investigations
• Assist officers in account openings and closings
• Monitor portfolio of accounts, notify officers and customers of outstanding balances and anticipated cash needed for possible investment and cash requirements for asset purchases, distributions and expense payments; reconcile account cash balances and prepare account status reports
• Foster customer interest in expanding account relationships through awareness of other Company products and services
• Complete other related duties as assigned and support the Company's Diversity programs.  Adhere strictly to compliance and operational risk controls with HSBC and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Any failures to comply with the above should be reflected in year end performance assessments

Decision-Making Responsibility:

• Perform according to prescribed procedures.

For this role, HSBC targets a pay range between $61,700.00 and $92,500.00.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Minimum of one year's proven relationship support experience or equivalent
• Minimum of Bachelor’s degree in business, paralegal training, related field or equivalent experience
• Proven mathematical aptitude and communications and analytical skills
• Strong organizational and analytical skills and the ability to deal with customers in a professional manner and handle on-going accounts
• Strong understanding of Company products and operations
• Proficiency with personal computers as well as pertinent mainframe systems
• Ability to deal with all levels of personnel, exercise discretion on confidential matters and work independently

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

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All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.